Administrator

NHS Professionals; Oxford; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi locational work

My Bank shift portal

Training and development

Holiday allowance accrual

Stakeholder pension

Job summary

NHS Professionals at Churchill Hospital in Oxford is seeking an Assistant Patient Pathway Administrator. You will perform front-desk reception, check patients in for appointments, and answer queries to help patients navigate local and national access targets.

You will support the Outpatient bookings team with referrals via the GP e-Referral system (ERS), register patients and arrange outpatient appointments while ensuring accurate patient details and timely processing.

Qualifications

• Vocational Level 3 qualification or 2 years relevant experience.
• Excellent communication and IT skills are essential.
• NHS experience is desirable but not mandatory.

Responsibilities

• Greet and assist patients at reception and handle queries.
• Check patients in to appointments and manage the flow of admissions.
• Support the outpatient bookings team with new referrals via ERS.
• Register patients and arrange outpatient appointments with accurate details.

Skills

Communication skills

Computer skills

Organisation & prioritisation

Planning & deadlines

Education

Vocational Level 3 qualification

Tools

GP ERS system

Job description

Job Title: Assistant Patient Pathway Administrator

Location: Churchill Hospital, OX3 7LE

Hours: 37.5 hours 8am - 4pm / 9am - 5pm - 3 days across Monday - Friday and Saturdays and Sundays 3 /4 weekends (Saturdays & Sundays paid at an enhanced rate)

Trust: Oxford University Hospitals NHS Foundation Trust

Role type: Temporary for 3 months with possibility of becoming permanent

Reference: 91397

Duties required

• Act as a first point of contact on reception to patients coming into the department.
• Check patients in to their appointments and help them by answering any queries that they might have.
• Work closely with the wider administrative team and clinical staff to ensure patients are admitted within local and national access targets, expediting appointments and procedures as required.
• Assist the Outpatient bookings team with processing new referrals via the GP e-Referral system (ERS)
• Registering patients
• Making outpatient appointments and ensuring patient details are correct.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. 1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Ability to plan and organise work to meet deadlines.
• Strong Computer Skills
• Organised and have the ability to coordinate and prioritise own workload
• Excellent communication skills
• NHS experience (desirable)

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.