Administrator

Lincolnshire Partnership NHS Foundation Trust (LPFT NHS); Gainsborough CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health service provider in Lincolnshire is seeking an organized Administrative Assistant for their Gainsborough Talking Therapies team. This role involves providing vital administrative support, managing appointments, and maintaining patient confidentiality. Ideal candidates will have excellent communication, organizational, and IT skills, and the ability to function independently. The Trust supports flexible working and offers extensive training and promotion opportunities. Join a team rated highly for staff morale, compassion, and inclusivity.

Benefits

Flexible working options

Wide range of training opportunities

Support for diversity and staff networks

Qualifications

• Proven ability to maintain accurate and confidential patient records.
• Experience with reception cover and general office administration tasks.
• Ability to assist with booking appointments and managing waiting lists.

Responsibilities

• Provide administrative support to the talking therapies team.
• Assist with booking appointments and managing waiting lists.
• Welcome and guide service users, families, and visitors.

Skills

Excellent communication skills

Organizational skills

IT skills

Telephone manner

Job description

This is an exciting opportunity to join an established talking therapies/IAPT service as an administrative assistant for the Gainsborough Talking Therapies team. We are looking for an organized, flexible, efficient team player to join our busy, supportive service.

The successful applicant will be based at Gainsborough Health Clinic supporting service delivery. Duties include reception cover, book patient’s appointments, input data, other general office tasks. The service will provide regular supervision and training to support this.

You will require excellent communication, organisational and IT skills as well as having an exemplary telephone manner, with the initiative to work on your own at times.

Lincolnshire Talking Therapies is a successful IAPT service that provides a stepped care model for the treatment of people with mild to moderate common mental health problems e.g., anxiety and depression in line with NICE guidelines.

As an Administrator, you will play a crucial role in supporting the smooth operation of our talking therapies service. You'll assist both clinical and non-clinical teams, ensure a welcoming environment for all visitors, and develop essential skills for a future NHS career. To undertake reception and routine administration duties in support of clinical and non-clinical activity, ensuring a professional and efficient reception service is provided for all visitors, including service users, carers, contractors, external and internal stakeholders, along with site colleagues and teams.

Main Duties of the Apprentice Administrator (Mental Health NHS Talking Therapies):

• Provide administrative support to the talking therapies team, including answering phones and responding to emails.
• Assist with booking appointments, managing waiting lists, and scheduling assessments.
• Maintain accurate and confidential patient records in line with NHS policies.
• Welcome and guide service users, families, and visitors to the service.
• Support the preparation and distribution of clinical documents, letters, and reports.
• Help to organise meetings and take minutes when required.
• Input data and generate routine reports for the team.
• Work closely with clinical and administrative colleagues to ensure the smooth running of the service.
• Uphold patient confidentiality and treat all information sensitively.
• Undertake general office tasks such as photocopying, scanning, and filling

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Visit beinlincolnshire.com to find out more.

Contact Information

Name: Philip Chilvers
Job title: Team Manager
Email address: [e-mail]
Telephone number: 01427 617928