Administrative Officer

Brook Street; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking an Admin Officer based in Solihull. The role involves managing the inflow and outflow of asylum customers, making informed decisions, and ensuring compliance with Home Office standards. Candidates should possess strong interpersonal and communication skills, as well as experience working in a team setting. A valid UK passport and residency for over three years are essential requirements. The position offers a pay rate of £13.85 per hour, working 37 hours per week, Monday to Friday.

Qualifications

• Must hold a valid passport and have lived in the UK for longer than 3 years.
• Experience in managing asylum customer flows.
• Ability to work within compliance and security protocols.

Responsibilities

• Manage the in and out flow of asylum customers.
• Make well-informed decisions for customers.
• Ensure compliance with Civil Service and Home Office values.
• Liaise with Home Office security.

Skills

Interpersonal communication skills

Team collaboration

Effective communication

Job description

Admin Officer

Location: 4 Sandford House, 41 Homer Road, Solihull, B91 3QJ
Office-based
Pay: £13.85 per hour
Working Days/Hours: Monday to Friday, 37hrs per week
Shifts on a rota basis either: 8am-4pm or 9:30am-5:30pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.

Responsibilities

• Managing the in and out flow of asylum customers attending their substantive interviews (between 08:00am - 17:30pm, Monday to Friday)
• Making well informed decisions for our customers
• Demonstrate sound interpersonal communication skills and thrive working as part of a team
• Communicate effectively with our diverse service users, taking into account language barriers and vulnerabilities
• Collaborate with teams, peers and senior management to drive continuous improvement and consistency across the directorate.
• Compliance with Civil Service and Home Office values when liaising with customers and decision makers.
• Liaising with Home Office security to build rapport and maintain close working relationships.
• Conducting Home Office systems checks prior to each interview in line with performance and quality expectations. This is to ensure customers are supported correctly and any security concerns raised appropriately.

Training

No annual leave during training period. Up to 4-6 weeks.

Clearance Level

CTC + DBS

Requirements

You must hold a valid passport and must have lived in the UK for longer than 3 years. Period of 6 months or longer spent outside of the UK in the last 3 years will not be accepted. This role requires security clearance that will be processed if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. We are committed to engaging with you.