Administrative Assistant & Receptionist

SMALL HEATH LEADERSHIP ACADEMY; Hay Mills; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in Hay Mills, England is looking for an enthusiastic individual to join their support team. This role involves delivering outstanding administrative support to help young people in a disadvantaged community. Ideal candidates will possess an NVQ Level 1/Level 2 or equivalent qualification, experience in an administrative/reception role, and an understanding of effective customer care within an educational setting. The position offers competitive salaries and a commitment to professional development.

Benefits

Competitive salaries

Pension schemes

Generous holiday entitlements

Healthcare cash plans

Qualifications

• Good level of literacy and numeracy skills to GCSE standard.
• Experience in an administrative/reception role.
• Experience of working within an educational environment.

Responsibilities

• Support the educational environment through effective administrative skills.
• Utilize IT software packages in a school context.
• Deliver effective customer care to students and parents.

Skills

Good literacy skills

Good numeracy skills

IT software packages proficiency

Customer care understanding

Education

NVQ Level 1/Level 2 or equivalent qualification

Tools

MS Office

Job description

Do you have the drive, passion and commitment to deliver outstanding support to help young people in a disadvantaged community? If so, joining the Star support team might just be the best career move you ever make.

About Small Heath Leadership Academy

Small Heath Leadership Academy is a secondary school in Birmingham. We joined Star Academies in 2018 and, like all Star schools, we have a leadership specialism. The school was rated "good" in all four areas of the inspection framework during its inspection in May 2022. We are an ambitious school with high expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

About Star Academies

Star Academies is a high-performing multi-academy trust that runs more than 30 primary and secondary schools. We are a values-based organisation that works to improve the life chances of young people in areas of social and economic deprivation to help them succeed at the highest levels of education, employment and the professions. Every single day you'll be rewarded with the opportunity to shape a young person's future - our STAR values embody what we believe is needed to succeed. Professional development is key to our ongoing success, so we continually invest in our employees through our professional development hub, Star Talent Academy. With a wealth of training, mentoring and progression opportunities across a large, growing group of academies, joining our team of leading education experts could propel your career to the next level. We can also offer you a range of rewards and benefits, including competitive salaries and pension schemes, generous holiday entitlements and healthcare cash plans.

Responsibilities & Qualifications

• NVQ Level 1/Level 2 or equivalent qualification. Good level of literacy and numeracy skills to GCSE standard or experience in relevant discipline.
• Experience in an administrative/reception role.
• Experience of working within an educational environment.
• The ability to use IT software packages, e.g. MSOffice and data bases and its application in schools.
• Understanding of relevant processes and systems in use within schools to deliver effective customer care.

Key Dates

Closing Date: Monday, 5 January 2026 at midnight.

Interview Date: To be confirmed.

Proposed Start Date: Monday, 2 February 2026.

Application Process

To apply for this vacancy please use the 'Apply for job' link below. You should ensure your application form and supporting statement address all elements of the person specification. We will only consider candidates who meet the vast majority of the essential criteria outlined in the person specification.

Our Commitment

Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks. We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.