Administrative Assistant - Client Services

Placements24; Greater London; Híbrido; GBP 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Professional development opportunities

Descripción de la vacante

Placements24 is seeking an Administrative Assistant specializing in Client Services to support the East London team. The role focuses on client communications, documentation, and assisting the client management group to deliver excellent service.

The position offers a hybrid work arrangement with a mix of office days and remote work, within a creative agency environment that values organisation, proactive coordination, and attention to detail.

Formación

• Experience as Administrative Assistant, preferably in a client-facing role or marketing/advertising environment.
• Strong written and verbal communication skills with a client-centric approach.
• Excellent organizational and time-management abilities.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Responsabilidades

• Provide administrative support to the client services team and manage client relationships.
• Coordinate client meetings, prepare agendas, and take minutes.
• Maintain and update client databases and records.
• Assist in preparing client proposals, presentations, and reports.
• Handle inbound client inquiries and direct to appropriate team members.
• Organize physical and digital client files and ensure accuracy.
• Coordinate internal communications and client communications.
• Arrange travel and events for client-related engagements.
• Assist with invoicing and expense tracking for client projects.

Conocimientos

Microsoft Office

Communication

Organization

CRM familiarity

Herramientas

CRM software

Descripción del empleo

About the Role

Our client, a boutique marketing agency, is seeking a dedicated Administrative Assistant specializing in Client Services to support their **East London** team. This role is crucial for ensuring seamless communication between the agency and its clients, managing client documentation, and supporting the client management team in delivering exceptional service. You will be responsible for coordinating client meetings, preparing proposals, managing client databases, and ensuring all client-related administrative tasks are handled efficiently and professionally. This is an exciting opportunity to work within a creative environment in **East London, Eastern Cape, ZA**, and contribute to the success of client campaigns. A hybrid work arrangement will offer a blend of office collaboration and remote flexibility.

Key Responsibilities

• Provide administrative support to the client services team, ensuring efficient client relationship management.
• Schedule and coordinate client meetings, prepare agendas, and take meeting minutes.
• Manage client databases, ensuring accurate and up-to-date contact information and account details.
• Assist in the preparation of client proposals, presentations, and reports.
• Handle incoming client inquiries and direct them to the appropriate team members.
• Organize and maintain client files, both physical and digital.
• Coordinate communication between internal teams and clients.
• Support the team with travel arrangements and event logistics for client events.
• Assist with invoicing and expense tracking related to client projects.
• Ensure all administrative tasks are completed with a high degree of accuracy and professionalism.

Requirements

• Previous experience as an Administrative Assistant, preferably in a client-facing role or marketing/advertising agency.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills.
• Strong written and verbal communication skills, with a client-centric approach.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Detail-oriented with a commitment to accuracy and quality of work.
• Experience with CRM software is a plus.
• Ability to work independently and collaboratively within a team.
• Familiarity with the **East London** business community is beneficial.

Benefits

• Competitive salary package based on experience and qualifications.
• Hybrid work model offering flexibility and work-life balance.
• Opportunity to work with a dynamic marketing agency in **East London**.
• Professional development and training opportunities.
• Creative and collaborative team environment.