Administrative Assistant

The Dr Hickey Surgery; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in London seeks an Administrative Assistant to support its practice and outreach clinics. You will manage patient records, assist with clinical information, and ensure patient-centered care delivery. This role requires experience using SystmOne, strong IT literacy, and excellent communication skills. The ideal candidate will have a collaborative spirit and understand the needs of individuals facing complex challenges. Competitive salary offered based on experience.

Benefits

Meaningful role within a values-driven practice

Flexibility and growth opportunities

Qualifications

• Commitment to dignity and inclusion.
• Ability to manage multiple tasks effectively.
• Experience working with people facing complex challenges.

Responsibilities

• Support practice and outreach clinics by managing patient records.
• Draft letters, reports, and referral documents.
• Assist patients with transportation to appointments.

Skills

Experience using SystmOne

Strong IT literacy (Word, Excel)

Clear communication skills

High attention to detail

Organisational skills

Education

Experience in healthcare or support settings

Job description

Main duties of the job

You\'ll support both our practice and outreach clinics by preparing documents, updating clinical information on SystmOne, managing patient records and requests, helping on reception, and occasionally assisting patients with attending appointment

About us

We offer a meaningful role within a values driven, inclusive practice, with a competitive salary, flexibility, and room to grow. You\'ll join a supportive team where every name is a story and every task has purpose. Were committed to creating a welcoming, respectful environment for everyone, and were happy to provide adjustments throughout the recruitment process. We warmly encourage applications from people of all backgrounds, identities, and life experiences, including those with lived experience of social exclusion.

Job responsibilities

Location:The Doctor Hickey Surgery, London

Type:Full-Time

Salary:Competitive salary dependent on experience

Be the link between care and compassion.At The Doctor Hickey Surgery, we deliver healthcare with humanity offering dignity, trust, and tailored support to people experiencing homelessness and complex needs. Our outreach clinics operate in day centres and hostels, meeting patients where they are and building continuity of care.

We are currently recruitingtwo Administrative Assistantsto join our team and support the smooth running of our practice and its mobile clinical services.

What Youll Be Doing

In this varied and rewarding role, you\'ll help ensure care delivery is efficient, accessible, and patient-centered. Youll support clinical and outreach teams while making behind-the-scenes magic happen.

Your day-to-day will include:

• Drafting letters, reports, and referral documents (including urgent 2WW)
• Coding and entering clinical information intoSystmOnewith accuracy
• Managing subject access requests, lab results, recalls, and stock orders
• Scanning and filing electronic patient records, plus regular auditing
• Supporting reception: greeting patients, handling calls, processing incoming electronic documents
• May also include supporting patients to various appointments, including liaising with outreach teams, arranging transport, or accompanying them when appropriate

Skills & Experience We Value

Were looking for someone who is kind, organised, and ready to roll their sleeves up. The ideal candidate will have:

• Experience usingSystmOneand strong IT literacy (Word, Excel, email platforms)
• Clear communication skills and confidence handling multiple tasks
• High attention to detail with a calm, professional approach
• A warm, collaborative spirit and a strong work ethic
• Understanding of substance misuse and homelessness, or lived experience, is welcomed
• A clean driving licence is desirable, as occasional travel to outreach sites may be required

What We Offer

• A meaningful role within a values-driven practice
• Flexibility and scope for growth
• The chance to work alongside a team whereevery name is a story and every task has purpose

Were committed to creating an environment where everyone feels welcome and respected. If you require any adjustments during the recruitment process, just let us know we're happy to accommodate.

We welcome applicants from all communities, backgrounds, identities, and life paths, including those with lived experience of social exclusion.

Person Specification

Qualifications

• Kind, patient centred approach with a commitment to dignity and inclusion
• Strong organisational skills and ability to manage multiple tasks
• High attention to detail and accuracy when handling clinical information
• Clear written and verbal communication skills
• Strong IT literacy, including Word, Excel, and email platforms
• Ability to work collaboratively within a small, supportive team
• Ability to stay calm under pressure and adapt to changing needs
• Respect for confidentiality and professional boundaries
• Comfortable working with people facing complex challenges
• Experience using SystmOne
• Experience working in a healthcare, outreach, or frontline support setting
• Understanding of homelessness, substance misuse, or trauma informed care
• Lived experience of social exclusion
• Clean driving licence (for occasional outreach travel)
• Experience supporting people with complex needs
• Additional IT skills beyond the essentials (e.g., data entry systems, auditing tools)

Experience

• Experience working in an administrative role or managing multiple tasks in a busy environment
• Experience communicating with a wide range of people, including those who may be distressed or facing complex challenges
• Experience handling confidential information with professionalism and accuracy
• Experience using IT systems for data entry, record keeping, or workflow managemen
• Experience working in primary care, general practice, or another NHS clinical setting
• Experience using SystmOne or similar clinical systems
• Experience working in outreach, homelessness services, or frontline support roles
• Experience supporting people with complex needs, barriers to healthcare, or social exclusion
• Experience working as part of a multidisciplinary team
• Lived experience of homelessness, substance misuse, or other forms of social exclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.