Administration Officer

HM Courts & Tribunals Service (HMCTS); Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government judicial service in Cardiff seeks an Admin Officer to provide critical administrative support to court users and manage criminal digital files. Responsibilities include responding to inquiries from various stakeholders and assisting with serious criminal work. Ideal candidates should demonstrate excellent customer service and organizational skills, and be proficient in IT, with the ability to multitask effectively. This position offers 25 days of annual leave and pension scheme options.

Benefits

Annual leave of 25 days, increasing to 30 days after five years

Pension scheme choice

Training and development opportunities

Responsibilities

• Manage criminal digital files in preparation for hearings.
• Respond to correspondence and general enquiries from criminal justice agencies.
• Assist with full range of serious criminal work and manage jurors.
• Carry out general administrative duties to progress cases through the court/tribunal system.

Skills

Excellent customer service skills

Ability to multitask

Good written and verbal communication skills

IT proficiency

Excellent organisational skills

Job description

Role Overview

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary, and management.

Location

Cardiff Crown Court, The Law Courts, Cathays Park, Cardiff CF10 3PG

Working Hours

Full Time, 37 hours per week.

Responsibilities

• Manage criminal digital files in preparation for hearings.
• Respond to correspondence and general enquiries from criminal justice agencies, solicitors, barristers, public via post, email, telephone, face to face.
• Assist with full range of serious criminal work and manage jurors.
• Carry out general administrative duties to progress cases through the court/tribunal system.

Qualifications & Skills

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficiency and ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

Benefits

• Annual leave of 25 days, increasing to 30 days after five years.
• Pension scheme choice.
• Training and development opportunities.