Administration Officer

Brook Street; Sale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Assistant to provide a first-class service at a station. The role involves ensuring safety and security, delivering customer-focused assistance, and conducting checks for compliance. Candidates should have strong English language skills and experience in customer service. This position requires teamwork and the confidence to handle various situations. The agency commits to inclusivity in hiring, offering opportunities to veterans and candidates with disabilities.

Qualifications

• Excellent written and oral command of the English language.
• Experience working in customer-facing environments.
• Ability to respond confidently in various situations.
• Skilled at collaborating effectively within a team.

Responsibilities

• Provide a customer-focused presence at the station.
• Conduct regular station checks for compliance and safety.
• Respond to emergencies and incidents promptly.
• Offer assistance and information to station users.
• Check contractors' compliance with safety documentation.
• Implement security measures to manage criminal activity.
• Report hazards and unsafe conditions effectively.

Skills

Command of English language

Customer service experience

Confidence to deal with situations

Teamwork

Education

GCSE or equivalent in English and maths

Job description

CUSTOMER SERVICE ASSISTANT - Security CSA Team

These roles involve standing for long periods and walking long distances. These roles may include working early, late and night shifts and will include working weekends and Bank Holidays.

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!

We're a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

What will you be doing?

To provide a customer-focused presence within the station on a day-to-day basis to deliver a first-class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.

Key Accountabilities:

1. Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, Train Operating Companies (TOC's) and customers travelling throughout the station.
2. Undertake regular station checks including contractor compliance, security, safety, and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
3. Respond to and record emergencies and incidents involving the general public and industry partners, as required.
4. Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, and reviewing and closing actions as required.
5. Actively assist and provide information to customers travelling throughout the station.
6. Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
7. In liaison with customers, external authorities, and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
8. Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
9. Fulfil allocated duties as prescribed within Emergency Plans.

Job Skills, Experience and Qualifications:

Essential

• Command of English language, both written and oral
• Experience of working in a customer facing environment
• Confidence to deal with different types of situations assertively
• Experience of working effectively as part of a team

Desirable

• Educated to GCSE or equivalent in English and maths

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.