Administration Officer

Berkshire Healthcare Foundation Trust; England; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A local healthcare trust in the United Kingdom is seeking an Administration Officer. This role involves using electronic booking systems, managing caseloads, and being a central point of contact for patients. Candidates should possess excellent communication, organizational skills, and prior experience in an administrative role. The position offers flexible working options and a supportive workplace environment. Salary ranges from £26,240 to £27,928 per annum pro rata.

Benefits

Flexible working options

27 days' annual leave

Career development opportunities

Cycle to Work scheme

Discounts at popular retailers

Qualifications

• Experience in dealing with the public in an administrative role.
• Willingness to learn RiO/diaries and other systems.

Responsibilities

• Use electronic patient booking systems for efficient referrals.
• Be a central contact point for service users, including patients and GPs.
• Demonstrate clear communication skills for referral and patient-related queries.

Skills

Excellent written and oral communication skills

Excellent organisational skills

Ability to work within a team

Computer skills (Word, Excel, Email)

Education

A level standard with GCSEs including Maths and English

Job description

Full Time / Part time hours available (this will be candidate dependent and discussed at interview)

An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services, in the role of an Administration Officer. The post is on a permanent band 3 contract, based at our Finchampstead clinic, just outside of Wokingham. We are currently offering flexible home and office working. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.

The MSK CSS / IPASS / BLIS Administration Team, prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.

The team of administration officers are led and supported by Administration Managers and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, service leads, clinical / counselling psychologists and other healthcare professionals, including medical consultants.

Main duties of the job

To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process

To use and support with a variety of digital & electronic applications systems - inc Webex, our flexible telephone system.

To be an accessible and central point of contact for service users, including patients and GP's

Take responsibility for assigning caseloads / task management

Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Job responsibilities

Themust haves for you to be considered for this role:

Ability to work well within a team

Multitask and provide admin support across different areas within our 3 services

Show flexibility, compassion and understanding to develop our services and better the patient experience.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to contact:Gemma Myers (Administration Manager Mon-Thurs) on [e-mail], wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications /Training

• Educated to A level standard and with GCSE passes in at least four subjects including Maths and English/equivalent qualifications or relevant experience.

Continuous Professional Development

• Diversity
• Willing to undertake further personal and professional developmen

Previous Experienc

• Experience of dealing with the public
• Working in an office environment in an Administrative role e.g. typing and dealing with telephone queries

Knowledge, Skills & Abilities

• Willingness to learn RiO/diaries
• Excellent written and oral communication skills
• Understand the importance of confidentiality, dignity and privacy and respecting diversity
• Excellent communication skills, written and oral
• Computer skills to include word, excel, email and databases
• Excellent organisational skills and ability to prioritise
• Approachable, helpful and able to empathise
• Ability and willingness to learn
• Ability to work to tight deadlines
• Ability to work within a team but able to work alone when required
• Demonstrate a professional approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,240 to £27,928 a yearper annum, pro rata (incl of HCAS)