Administration Assistant - Income and Billing

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

A Metropolitan Council is seeking an experienced Administration Assistant to join their Revenues team in Solihull. This role involves providing administrative support for income collection processes, including billing for Council Tax and handling customer inquiries. Candidates should have strong communication skills, relevant educational qualifications (4 GCSEs A-C including Maths and English), and be able to work in a performance-driven environment. The position offers a hybrid working model and a supportive team environment.

Benefits

Flexible working options

Attractive staff discounts

Career average pension scheme

Qualifications

• 4 GCSE’s A-C including Maths and English or equivalent.
• Experience in an office environment.
• Effective communication skills, both spoken and written.
• Experience in a performance-driven environment against specific targets.
• Sound analytical skills for accurate data processing.

Responsibilities

• Join the Revenues team to support the collection of all income.
• Provide administrative support for Income Collection processes.
• Respond to routine billing inquiries from the public and agencies.
• Process customer amendments and refunds for overpaid bills.

Skills

Effective communication skills

Numeracy and literacy skills

Sound analytical skills

Education

4 GCSEs A-C including Maths and English (or equivalent)

Job description

Hours: 37.0 Hours per Week

Are you an experienced administrator interested in building a career within a fast paced Income and Awards / Revenue and Benefits team?

As a high performing Metropolitan Council for collection, we ensure the effective processing of billing and collection with regards to Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts.

Administration Assistant - Income and Billing

As an Administration Assistant (Income Billing Officer), you will join our successful Revenues team and take a customer focused approach to support the collection of all income for SMBC.

You will be providing administrative support for all aspects of Income Collection including billing of Council Tax, Business Rates, Business Improvement District, Sundry Income and Housing Benefit overpayments including:

• Setting up new customers and payments on a range of IT systems
• Processing customer amendments including changes to occupation, direct debits, payment dates and methods.
• Responding to all routine billing enquiries from members of the public, businesses and other agencies by telephone, written correspondence or electronic means
• Processing refunds of overpaid Council Tax, NNDR, BID, Housing Benefit Overpayments

Qualifications

• 4 GCSE’s A-C including Maths and English (or equivalent), or be able to demonstrate effective numeracy and literacy skills.
• Experience of working in an office environment.
• Effective communication skills, both spoken and written
• Experience of working in a performance driven environment against specific targets
• Sound analytical skills for accurately handling and processing data

Benefits

In return, we offer you a fantastic opportunity to develop your skills and experience within a high performing team environment. Working for Solihull means we can offer a great working environment, together with a range of flexible working options, attractive staff discounts and a career average pension scheme. Our aim is to balance the needs of our employees with service delivery and, for this role, this will be on a hybrid basis, including a combination of working from home and from our offices in Central Solihull.

Application

To apply, please note we do not accept CVs for this post. Please contact Kiran Powar, Income Billing Team Leader on 0121 704 6738. Interviews w/c 12th January 2026.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

This post requires a Baseline Personnel Security Standards check including a DBS check. The Fluency Duty for this role is Not Required.

This role is not eligible for sponsorship.