Administration Assistant - Community Referral Hub

NHS; Hereford; On-site; GBP 22,000 - 24,000; Full time

Job summary

A healthcare organization in Hereford is seeking an Administration Assistant to join their Community Referral Hub. This vital role involves organizing meetings, managing communications, and providing basic support for patient care. The ideal candidate will have prior administrative experience and strong IT skills, along with the ability to work autonomously in a fast-paced environment. The position promises a supportive team atmosphere focused on improving patient outcomes and promoting a great work-life balance.

Qualifications

• Experience in administrative or secretarial roles.
• Familiarity with health IT systems, such as EPR.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Set up meetings for stakeholders and take minutes.
• Monitor shared email inboxes and manage communication.
• Perform basic rota support and cover call handler duties.

Skills

Effective communication

Organisation and prioritisation

Attention to detail

Excellent telephone manner

Education

NVQ Level 3 in Business Administration

RSA stage 2/3 or equivalent typing/word processing

GCSE English and Mathematics

Job description

Administration Assistant - Community Referral Hub

We are looking for a hard working, enthusiastic, motivated and independent individual to come and join our community team.

The role of Administration Assistant is a vital role within our community referral hub. The Integrated Services Directorate is an admission avoidance service, to put simply, we aim to support our patients and Emergency Department to avoid patients going into hospital. We also support patients that are in hospital, with a hopeful earlier, safer and more effective discharge, to meet our WVT target of "home by lunch"

Main duties of the job

Your role as an administration assistant will include basic duties such as,

• setting up meetings for various stakeholders and operational leaders
• attending meetings and taking minutes
• sending and receiving emails
• monitoring shared email inboxes
• stock take
• basic rota support

You will be required to cover call handler duties as and when required and any other administrative tasks that is required from Clinical and Operational leads within the team.

Our ideal candidate is highly professional, experienced within all aspects of Administration duties, including proficient use of all IT equipment and Microsoft software. You will be able to work as part of a team but also be able to use your own initiative and work autonomously.

We are looking for someone who is passionate about supporting people and who can see the bigger picture, who isn't afraid of every day being different and things moving at a fast pace.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person Specification

Education & Qualifications

• NVQ Level 3 in Business Administration or equivalent relevant level qualification
• RSA stage 2/3 or equivalent typing/word processing
• GCSE English and Mathematics or equivalent

Skills, Knowledge & Abilities

• Ability to effectively communicate both verbally and in writing to a wide range of people
• Ability to organise, prioritise and manage workload without supervision
• Ability to meet tight deadlines
• Excellent attention to detail
• Excellent telephone manner

Experience

• Previous administrative or secretarial experience
• Experience of health IT systems e.g. EPR
• Working under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.