Administration Assistant

GT Stewart Solicitors; Birmingham; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Restaurant for staff

Job summary

GT Stewart Solicitors in Birmingham is seeking an Administration Assistant to join our busy office. The role covers day-to-day administration, telephone support and helping the Section 82 team, with an emphasis on accurate data entry and professional client service.

You will need strong organisational and communication skills, experience in office-based roles, and the ability to work both independently and as part of a team in a legal environment.

Qualifications

• Previous administration or office-based support experience.
• Excellent written and verbal communication skills.
• Polite, professional telephone manner.
• Strong typing and data-entry with good attention to detail.
• Good organisational and time-management skills.
• Ability to prioritise work and meet deadlines in a busy environment.
• Ability to learn quickly and adapt to new systems.
• Calm and professional approach under pressure.

Responsibilities

• Answer inbound calls from prospective and existing clients, ensuring prompt, professional handling.
• Screen calls, take accurate messages and direct inquiries to the relevant team.
• Provide administrative support to the Section 82 team, assisting day‑to‑day organisation and progression of work.
• Accurate data entry and maintenance of electronic records.
• Liaise with colleagues across departments and offices.
• Assist with correspondence, documents, filing and general administrative tasks.
• Support wider administration and client support teams as required.
• Report technical or system issues to the IT team.
• Help ensure clients receive a professional and helpful service.
• Take on other administrative duties as needed to keep the office running smoothly.

Skills

Communication skills

Telephone manner

Data entry

Typing

Organisational skills

Time management

Attention to detail

MS Office

Independence

Teamwork

Calm under pressure

Tools

Microsoft Office

Job description

Administration Assistant - Birmingham

£24,748.50 per annum | Full-time | Monday to Friday, 8.30am-5.00pm | Office-based

GT Stewart is a busy, growing law firm committed to access to justice. Our lawyers work across criminal defence, family, housing, civil liberties, human rights and other areas of law, supporting clients across the country.

We are looking for an Administration Assistant to join our Birmingham office. This is a varied role within our wider administrative and client support teams, combining day-to-day office administration, telephone support and work assisting our Section 82 team.

The successful candidate will be an organised and approachable person who enjoys working as part of a busy team and is confident communicating with clients, colleagues and external contacts.

About the role

The role will include:

• Answering inbound calls from prospective and existing clients and ensuring calls are dealt with promptly and professionally
• Screening calls, taking accurate messages and directing enquiries to the appropriate team or department
• Providing administrative support to the Section 82 team, helping with the day-to-day organisation and progression of work
• Accurate data entry and maintaining electronic records
• Liaising with colleagues across different departments and offices
• Assisting with correspondence, documents, filing and other general administrative tasks
• Supporting the wider administration and client support teams as required
• Reporting technical or system issues to the IT team
• Helping to ensure that clients receive a professional and helpful service
• Taking on other administrative duties as required to support the smooth running of the office

This is an office-based role in Birmingham, and the successful candidate will work closely with colleagues both locally and across our wider firm.

About you

We are looking for someone who has:

• Previous experience in an administration or office-based support role
• Excellent written and verbal communication skills
• A polite, professional and confident telephone manner
• Strong typing and data-entry skills, with good attention to detail
• Good organisational and time-management skills
• The ability to prioritise work and meet deadlines in a busy environment
• The ability to learn quickly and take on new systems and processes
• Confidence using Microsoft OfficeThe ability to work independently while also contributing positively to a wider team
• A calm and professional approach when working under pressure

Experience in a legal environment or a supervisory role would be desirable, but is not essential. We are particularly interested in candidates who are keen to develop their administrative skills and learn more about working within a legal environment.

Why join GT Stewart?

You will join a supportive and collaborative team within a firm that is committed to developing its people and promoting from within. The role provides the opportunity to gain experience across administration, client services and legal support, while working alongside colleagues with specialist knowledge across a range of areas of law.

If you are organised, approachable and keen to build a career within a growing law firm, we would be pleased to hear from you.

Salary: £24,748.50 per annum

Hours: Monday to Friday, 8.30am-5.00pm

Location: Birmingham - office based

Start date: As soon as possible