Admin Team Leader | The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A renowned healthcare institution in Greater London seeks a Medical Day Unit Administration Team Leader. This role requires managing administrative tasks, leading a team, and ensuring high-quality patient service. Candidates should possess strong organizational and communication skills and experience in a healthcare setting. The position offers an opportunity to work in a leading cancer care center focused on excellence. This is an essential role in a dynamic and supportive environment.

Benefits

Learning and development opportunities

Flexible working requests

Qualifications

• Experience in administration within a healthcare setting is essential.
• Strong communication skills to liaise with diverse stakeholders.
• Ability to lead and motivate an administrative team.

Responsibilities

• Coordinate all administrative aspects of the Medical Day Unit.
• Lead and manage the administration team daily.
• Ensure compliance with quality standards for patient treatment.

Skills

Team leadership

Communication skills

Organizational skills

Job description

An exciting opportunity has become available for the role of Medical Day Unit Administration Team Leader at the medical day unit at RM Kingston MDU.

The post holder will coordinate all administrative aspects including data collection, reception and clerical duties. The successful candidate will be responsible to ensure the day-to-day management for the administrative as well as organising and allocating tasks. The post holder will work closely with the Sister of the unit, the nursing team and other healthcare professionals.

As part of your role, you will be expected to undertake training and supervision of the administration team and to work collaboratively with the wider multidisciplinary team to provide comprehensive and efficient administration support for the service.

For further information contact Sister Paulina Bylica. 0208 973 5030.

Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon good quality organisational and administrative support. The Deputy Team Leader is often the first point of contact for users of the Trust’s services and is central to the co-ordination and effective functioning of the Clinical Unit team.

The post holder will be responsible for the provision of an efficient administrative service to a consultant team within the Clinical Unit. The post holder will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. This is a general job description, and the duties are generic. Not all posts will necessarily incorporate the full range of responsibilities listed, and the emphasis will differ depending upon the structure of the unit.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

Responsibilities

• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner. To lead the administration team in all day to day tasks required for the smooth running of the MDU with the support of Sister.
• To type and distribute clinical and general correspondence in line with Trust standards.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
• To open and action their own electronic and paper mail on a daily basis, and also that of the consultant team where required.
• To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
• To deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant(s) and in line with Trust systems and policies.

This advert closes on Thursday 18 Dec 2025.