Admin Team Leader

Forrest Recruitment; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A growing financial services firm in the UK is seeking an experienced Admin Team Leader to oversee a team of administrators. The successful candidate will ensure the delivery of high-quality service, maintain compliance with regulations, and drive process improvements. This role requires a strong leader with at least three years of experience in financial services, excellent communication skills, and experience with the Intelligent Office system. Competitive salary and flexible working options are offered.

Benefits

Flexible working hours

Option to work from home one day per week

Qualifications

• Minimum three years of experience in financial services.
• Proven leadership experience in team management.
• Excellent communication skills and attention to detail.

Responsibilities

• Lead and support a team of financial administrators.
• Train, coach, and develop team members.
• Ensure compliance with regulatory requirements.
• Handle escalated client queries professionally.

Skills

Leadership

Communication

Organizational skills

Team management

Client service

Tools

Intelligent Office (IO)

Job description

Admin Team Leader

Sandbach Permanent

£30,000 £35,000 DOE

Are you an experienced operations professional looking to take the next step in your career? Our client, a well-established and growing financial services firm, is seeking a proactive and highly organised Admin Team Leader to lead their administration function and ensure the smooth running of the business. In this pivotal role, you will be responsible for:

• Leading and supporting a team of five financial administrators, managing workflows and ensuring high-quality service delivery
• Training, coaching, and developing team members
• Playing an active role in day-to-day financial planning administration
• Maintaining exceptional client service standards and supporting operational efficiency
• Ensuring full compliance with regulatory requirements, internal processes, and industry standards
• Liaising with third-party providers and clients to ensure clear communication and timely follow-up
• Handling escalated client queries and acting as a key point of contact, providing professional and efficient resolution
• Driving continuous process improvements to enhance business performance
• Collaborating closely with advisers, paraplanners, and senior leadership

The successful candidate will have at least three years experience within financial services ideally within an IFA, wealth management, or financial planning environment. You ll bring proven leadership or team management experience, with the ability to motivate, coach, and develop others. A strong working knowledge of the Intelligent Office (IO) system is essential. You will be an excellent communicator with strong organisational skills, exceptional attention to detail, and a hands‑on approach. If you are committed to delivering outstanding service in a fast‑paced environment, we d love to hear from you. The role offers a competitive salary, a 37.5-hour working week with flexible working hours and the option to work from home one day per week.

For more information, contact Nicola or Amy on (phone number removed) or forward your CV for consideration. Please note: Due to the high volume of applications, only candidates successfully shortlisted will be contacted. Follow us on LinkedIn and Facebook for updates, recruitment news, new vacancies, and more!