Admin Supervisor

NHS; Sheffield; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization is seeking a dynamic Admin Supervisor to lead the Acute Therapy Services Admin & Clerical team in Sheffield. The position demands strong leadership skills and experience in the NHS, focusing on optimizing administrative functions and managing a team. You will oversee outpatient clinics and support senior management in delivering high-quality administrative support. The role offers a competitive salary range of £27,485 to £30,162 annually.

Benefits

Professional development opportunities

NHS staff benefits

Qualifications

• 5+ years of administration experience working in the NHS or large complex organizations.
• Proven leadership experience managing teams.
• Experience implementing service or process improvements.

Responsibilities

• Lead and manage the operational admin team effectively.
• Optimize outpatient clinics and patient waiting lists.
• Support senior management with governance and operational performance.

Skills

Good interpersonal skills

Ability to engage and motivate people

Resourceful problem solver

Good organizational skills

Patient/customer focused

Education

GCSE level 4/C or above in English and Maths

Level 4 qualification in business admin/customer care

Leadership/Management Qualification

Tools

Microsoft Office (Word, Excel, Outlook)

Patient administration systems (Lorenzo, Connect, SystmOne)

Job description

Admin Supervisor

The closing date is 21 December 2025

We are seeking a dynamic and motivated individual to lead and manage the Acute Therapy Services Admin & Clerical team and functions. In this pivotal role, you will work closely with the Business Manager and B4 Personal Assistant to deliver high-quality admin and clerical support on behalf of the department, focusing on delivery, processes, coordination and improvement.

Acute Therapy Services, ATS, provides integrated Occupational Therapy and Physiotherapy to patients referred to Sheffield Teaching Hospital.

You will be part of the Combined Community & Acute Care Group, one of the largest care groups within Sheffield Teaching Hospitals NHS Foundation Trust. With three directorates spanning acute and community services across primary and secondary care, this care group is at the forefront of developing innovative, integrated ways of working.

The Directorate of Therapeutics and Palliative Care provides a wide range of clinical services across our acute sites and in the community, delivered by a multi-professional workforce.

If you are a strong leader with a passion for driving operational success and a keen eye for optimising administrative functions, we'd love to hear from you!

Main duties of the job

Lead and manage the operational admin team, providing support, guidance and direction. Fostering a culture of excellence and continuous improvement, ensuring effective teamwork and operational success.

Provide operational admin management and oversight of designated Outpatient Clinics. Working with the Service Lead and Business Manager to optimise the clinic and patient waiting list.

To support the Business Manager and Clinical Service Managers (CSMs) with the delivery of central management support functions in relation to governance, operational performance and staff records.

Provide admin support to the Head of Occupational Therapy, ATS Senior Leadership team and Lead Therapists.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

• GCSE level 4/C or above in English and Maths or equivalent experience/qualifications
• Level 4 qualification e.g., diploma or NVQ level 4 qualification OR NVQ level 3 in business admin/customer care with additional evidence of extra training or qualifications undertaken in an administrative setting. IT Qualification e.g., RSA/European Computer Driving Licence or equivalent.
• Leadership/Management Qualification or must be able to evidence experience of leading and managing a team.

Experience

• Extensive administration experience working in the NHS or other large complex organisation.
• Experience leading teams and providing direct line management to admin & clerical staff.
• Experience of proactive implementation of service or process development/improvement
• Experience of using a patient or customer administration system and records ie Lorenzo, Connect, SystmOne
• Excellent operational working experience of Microsoft Office including word, excel & outlook
• Providing admin support to senior management team e.g. Diary management, collating & distributing meeting papers, creating presentations
• Experience of managing outpatient clinics and waiting list.
• Experience of regularly reviewing data / information, summarizing in reports/documents to support learning and understanding.

Skills, abilities and attributes

• Good interpersonal skills and the ability to develop relationships with colleagues of different disciplines and levels of seniority
• Ability to engage, motivate and positively influence people
• Resourceful, resilient problem solver
• Able to show initiative and challenge processes with a view to improving patient pathways or admin processes
• Good organisational skills and ability to prioritise effectively in order to meet deadlines
• Ability to use own initiative, work independently and as part of a wider team.
• Patient/customer focused with a 'can do' attitude

Knowledge

• Understanding of administrative processes and procedures.
• Understanding of HR policies
• Basic Understanding of patient access policies and RTT pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust

£27,485 to £30,162 a yearpa/pro rata for part time staff