Admin Officer

Brook Street; Worcester; On-site; GBP 25,000 - 29,000; Full time

Job summary

Brook Street is hiring an Admin Officer in Worcester, working Monday to Friday, 9am-5pm, with a pay rate of £12.86 per hour. You will prepare court papers, manage records, support post opening, and handle customer enquiries with professionalism, while ensuring accuracy and adherence to procedures.

The role involves clerking civil and family proceedings as needed, with opportunities to contribute to improvements and learn lean processes. A Basic DBS check will be required on onboarding.

Qualifications

• Proven administrative experience in a busy environment.
• Accurate data entry and record-keeping skills.
• Excellent IT skills and ability to follow standard operating procedures.
• Ability to handle enquiries with patience and professionalism.

Responsibilities

• Prepare papers, files, and court/tribunal documents for hearings, meetings and related activity
• Create and update records on an in-house computer system, ensuring accurate data input
• Support post opening and dispatch, plus general photocopying and filing
• Book and prepare meeting rooms, agendas, handouts and joining instructions
• Support listing and rota management by checking files and assisting with schedules
• Provide helpful customer service at the counter (face to face), via telephone and in writing
• Clerking civil and family courts/tribunals as required, ensuring materials are up to date
• Process standard casework documentation and court orders according to guidelines
• Check and verify documents, records, accounts, claims and returns against criteria and procedures
• Collect, assemble and interpret information to support daily Team Information Board (TIB) meetings
• Produce basic statistical analysis and process financial information when required
• Contribute to continuous improvement using lean-style problem-solving approaches

Skills

Administrative support

Data entry

Customer service

Document management

Job description

Admin Officer (AO)
Location: Worcester WR1 1EQ
Pay rate: £12.86ph
Monday-Friday 9am-5pm

If you're the kind of person who likes things running smoothly, enjoys helping people, and takes pride in getting it right first time, this could be the role for you. Our Client is hiring for an admin officer client needs confident, organised administrators to support the day-to-day work of the Courts and Tribunals in Worcester.

What you'll be doing?

• Prepare papers, files, and court/tribunal documents for hearings, meetings and related activity
• Create and update records on an in-house computer system, ensuring accurate data input
• Support post opening and dispatch, plus general photocopying and filing
• Book and prepare meeting rooms, agendas, handouts and joining instructions
• Support listing and rota management by checking files and assisting with schedules
• Provide helpful customer service at the counter (face to face), via telephone and in writing
• Clerking civil and family courts/tribunals as required, ensuring materials are up to date
• Process standard casework documentation and court orders according to guidelines
• Check and verify documents, records, accounts, claims and returns against criteria and procedures
• Collect, assemble and interpret information to support daily Team Information Board (TIB) meetings
• Produce basic statistical analysis and process financial information when required
• Contribute to continuous improvement using lean-style problem-solving approaches

What you'll bring?

• Strong administrative ability with a customer-first mindset
• Confidence handling enquiries and supporting court/tribunal users with patience and professionalism
• Accuracy, attention to detail and a commitment to quality standards
• Good IT skills to create/update records and complete data input
• The ability to follow systems and processes (SOPS) while using discretion within guidelines
• A flexible approach-this role may involve ad hoc support at other local offices

Additional information

• There may be opportunities to exercise initiative and contribute to small projects, with complex matters escalated to a team leader or supervisor when needed.
• Some roles involve regular contact with the Judiciary and the legal profession, as part of delivering the right service.

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.