Admin Officer (AO)

Brook Street; Chatham; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer (AO) in Chatham. The role is office-based, 37 hours per week, and involves providing day-to-day administrative and customer service support within a busy court environment. Salary is quoted as £12.86 per hour.

duties include preparing for hearings, guiding court users with clear information, handling confidential data, and supporting jury service administration and scheduling. We value empathy, professionalism, and strong attention to detail.

Qualifications

• Experience in administrative support within a busy environment.
• Strong customer-focused approach with empathy and professionalism.
• Ability to handle confidential information responsibly with good attention to detail.
• Excellent communication across face-to-face, phone and written channels.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and conclude hearings
• Support court users and stakeholders by signposting and providing accurate information face to face, via incoming/outgoing calls, and correspondence in different formats
• Use service scripts and knowledge to ensure users receive clear, consistent guidance - including those with complex needs
• Follow complaints policies and procedures, supporting users through the process and responding quickly to help prevent escalation
• Process work using standard operating procedures to meet operational and service standards
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Manage jury service administration (selection, deferral, reassignment, attendance tracking) and related processing such as expenses and fees
• Support listing and scheduling, assist with judicial business tasks, and help with enforcement support including financial assessments and basic reports

Skills

Customer service

Attention to detail

Calm communication

Data handling

Health & safety

Job description

Admin Officer (AO)
Location: Chatham (ME4 4AR)
£12.86PH
Are you someone who enjoys helping people through clear, calm support-especially when it matters? Our Client is hiring for a reputed client and is looking for an Admin Officer (AO) to provide day-to-day administrative and customer service support within a busy court environment in Chatham. This is an office-based role working 37 hours per week, office based.
What you'll be doing:

• Undertake administrative tasks to prepare for, facilitate, and conclude hearings
• Support court users and stakeholders by signposting and providing accurate information face to face, via incoming/outgoing calls, and correspondence in different formats
• Use service scripts and knowledge to ensure users receive clear, consistent guidance-including those with complex needs
• Follow complaints policies and procedures, supporting users through the process and responding quickly to help prevent escalation
• Process work using standard operating procedures to meet operational and service standards
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Manage jury service administration (selection, deferral, reassignment, attendance tracking) and related processing such as expenses and fees
• Support listing and scheduling, assist with judicial business tasks, and help with enforcement support including financial assessments and basic reports

What you’ll bring:

• A strong customer-focused approach with empathy and professionalism
• Confidence using structured processes to hit performance targets while maintaining high standards
• Good attention to detail and the ability to handle sensitive information responsibly
• Calm communication skills across multiple channels-face to face, by phone, and in writing
• A practical mindset to identify risks and act promptly, including supporting health & safety activity (e.g., facility checks and incident/issue logging)

If you're ready to bring structure, clarity, and reassurance to a role that directly supports access to justice, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.