Admin Officer

Brook Street; Guildford; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is recruiting an Admin Officer to support the day-to-day running of a busy court environment in Surrey. You will handle papers, data entry and counter service with accuracy and professionalism.

The role offers 37 hours per week, Monday to Friday, 9:00am to 5:00pm, with DBS checks as part of onboarding. You will work closely with the team to ensure paperwork is current and processes run smoothly.

If you excel at organisation and customer care, Brook Street would like to hear from you.

Qualifications

• Customer-focused with professional response to enquiries.
• Solid IT skills for data input and records handling.
• Accurate administration and document management.
• Willingness to work flexibly within the role and team.

Responsibilities

• Prepare papers and files for hearings, meetings and tribunals.
• Produce and update court documents and data entries on in-house systems.
• Handle post opening, dispatch, photocopying and filing.
• Book meeting rooms and assist with training/course logistics.
• Draft letters, minutes and reports per guidelines.
• Support court processes and listing coordination.
• Provide courteous counter, phone and written enquiry support.
• Assist with rota management and schedule coordination.
• Prepare standard documents and verify information.
• Contribute to team meetings and small improvement projects.

Skills

Customer service

Face-to-face communication

IT skills

Attention to detail

Teamwork

Tools

In-house systems

Job description

Admin Officer
Location: Surrey, GU1 4ST
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

If you're looking for a stable, people-focused role where your organisation makes a real difference, this is your chance. Our Client is hiring an Admin Officer to support the day-to-day running of a busy court environment-where accuracy, professionalism and excellent customer care matter every day.

What you'll be doing:

• Prepare papers and files for hearings, meetings and tribunals
• Produce and update court/tribunal documents, records and data entries on in-house systems
• Handle post opening and dispatch, plus general photocopying and filing
• Book and prepare meeting rooms and support training/course activity logistics
• Draft standard letters and correspondence, minutes, notes and reports in line with guidelines
• Support court processes such as clerking civil and family matters, ensuring paperwork is current
• Provide helpful, prompt, polite "right first time" service via counter service, written and telephone enquiries
• Assist with listing and rota management, checking files and coordinating schedules
• Support case processing by preparing and handling standard documentation, orders and related information
• Undertake checks and verification for accuracy against procedures and quality standards
• Contribute to teamwork activities, including TIB (Team Information Board) meetings and small improvement projects

What you'll bring:

• A confident, approachable manner with strong face-to-face communication skills
• A customer-first attitude and the ability to respond professionally to a variety of enquiries
• Solid general IT skills and comfort working with computer systems for records and data input
• A careful, accurate approach to administration and document handling
• Willingness to work flexibly as needed within the role and team

Additional information:

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

If you'd like to build a long-term career within a respected public service environment, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.