Admin Officer

Brook Street; Warrington; On-site; GBP 24,000 - 28,000; Full time

Job summary

Brook Street in Warrington is seeking an Admin Officer to be the calm, reliable first point of contact that helps people move through court services smoothly. This hands-on admin and customer service role supports day-to-day operations and helps deliver justice in and outside of hearings.

The position requires DBS clearance and offers a structured 37-hour week (9:00am–5:00pm, Monday–Friday) with occasional Saturday or Bank Holiday work as court requirements arise.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Ability to handle sensitive information with discretion.
• Willingness to adapt to changing court requirements.

Responsibilities

• Be the first point of contact for users face-to-face, by phone, chat and email.
• Prepare for and conclude hearing-related administrative tasks.
• Provide clear guidance and signposting using scripts and materials.
• Manage enquiries and resolve issues to prevent delays, escalating when needed.
• Handle case files with accurate data entry and secure information handling.
• Support listing and scheduling, coordinating diary and admin tasks.
• Manage jury service admin tasks including selection, deferral and attendance tracking.
• Assist with enforcement activities including financial assessments and basic reports.
• Contribute to health and safety processes and respond to issues.

Skills

Customer service

Communication

Problem solving

Flexibility

Safeguarding

Tools

Microsoft Office

Databases

Job description

Admin Officer
Location: Warrington, WA1 1UR
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm, Monday to Friday.
There may be occasional requirements to work on Saturdays or Bank Holidays, depending on court requirements.
Pay Rate: £12.86 per hour

Our Client is hiring for an Admin Officer - you'll be the calm, reliable first point of contact that helps people move through court services smoothly. This is a hands-on admin and customer service role with real purpose: supporting day-to-day operations and helping deliver justice, in and outside of hearings.

What you'll be doing:

• Be the first point of contact for users, judicial office holders and partner agencies-face-to-face, by telephone, digital chat and written correspondence
• Prepare for, facilitate and conclude a range of hearing-related administration tasks
• Provide clear guidance and signposting using established service scripts and knowledge materials, including for users with complex or vulnerable needs
• Manage enquiries and resolve issues promptly to help prevent delays, escalating where required
• Handle case files with accurate data entry and secure information management in line with retention and data loss protocols
• Support listing and scheduling, coordinating diary/admin tasks to ensure judicial time is used effectively
• Manage jury service admin tasks including selection/deferral/reassignment and attendance tracking, plus relevant fees/expenses processing
• Support enforcement activity including financial assessments and producing basic statistical/financial reports
• Contribute to health and safety processes (e.g., facility checks and issue logging) and respond immediately when needed

What you'll bring:

• Confidence providing excellent customer service, explaining processes clearly-even in challenging or distressing situations
• Strong digital skills, including proficiency with Microsoft Office and working with databases
• Ability to communicate professionally and impartially while dealing with sensitive information
• Practical problem-solving skills, prioritising workload and adjusting to urgent requests
• Flexibility to support the team and work to operational needs (including occasional Saturday/Bank Holiday cover)
• Resilience, discretion and a consistent approach to safeguarding and security concerns

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street. If you're organised, people-focused, and ready to support vital services with professionalism, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.