Admin Officer (Court Administration)

Brook Street; Birmingham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Guaranteed interview for veterans or军军

Disability Confident Leader status

Job summary

Responsibilities include document preparation, data input, post handling, and assisting with court scheduling and payments. The role offers stability and a public-service environment, with opportunities to contribute to frontline admin excellence.

Qualifications

• Excellent customer service mindset with confident communication.
• Strong administrative capability with attention to detail.
• Ability to follow guidelines and instructions with discretion.
• Team player, able to manage time and support improvements.
• Confident handling of sensitive information and workload targets.

Responsibilities

• Prepare papers, files and court/tribunal documents for hearings and meetings.
• Maintain and update records on in-house system and support accurate data input.
• Handle post opening and dispatch; photocopying and filing.
• Support court users with enquiries face-to-face, written and telephone channels.
• Assist with scheduling/serving documents and processes including fines/fees using chip and pin.
• Work as part of a team to keep TIB meetings relevant, timely and productive.
• Process standard casework documentation and ensure courts accurately result based on information on file.
• Check and verify documents, records and returns against procedures and quality standards.
• Produce basic statistical analysis reports and support financial information processing when required.

Skills

Customer service

Administrative ability

Follow guidelines

Team working

Handling sensitive information

Job description

AO Admin Officer (Court Administration)

Location: B4 6QA

Additional information: Office-based role, working 37 hours per week
£12.86ph

If you're the kind of person who enjoys keeping things running smoothly, welcoming people confidently, and making sure information is accurate "right first time", this could be a brilliant opportunity. Hiring for a reputed client, Our Client is seeking an AO Admin Officer to support the effective operation of the courts and tribunals in Birmingham.

What you'll be doing:

• Prepare papers, files and court/tribunal documents for hearings and meetings
• Maintain and update records on an in-house computer system and support accurate data input
• Handle post opening and dispatch, alongside general photocopying and filing
• Support court users with enquiries via face-to-face, written and telephone channels
• Assist with scheduling/serving documents and carrying out specific processes (including collection of fines/fees using chip and pin)
• Work as part of a team to keep TIB meetings relevant, timely and productive
• Process standard casework documentation and ensure courts accurately result based on the information on file
• Check and verify documents, records and returns against procedures and quality standards
• Produce basic statistical analysis reports and support financial information processing when required

What you'll bring:

• Excellent customer service mindset, with confident and polite communication
• Strong administrative capability, with attention to detail and accuracy
• Ability to follow guidelines and instructions, using discretion and initiative within processes
• Comfortable working in a team, managing your own time, and supporting improvements through continuous improvement principles
• Confident, responsible approach when handling sensitive information and working to workload targets

If you're keen to contribute to a meaningful public service environment and develop your admin career,

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.