Admin Officer (AO)

Brook Street; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

Brook Street in Berkshire is hiring an Admin Officer (AO) to support court and tribunal proceedings from our Reading office. The role focuses on preparing papers, handling documents, data entry and meeting coordination in a busy public service environment.

The successful candidate will bring solid administrative experience, strong customer service skills and accuracy under pressure. The position is office-based, with standard hours and a stable daily rhythm.

Qualifications

• Solid administrative experience (and/or GCSEs at A*-C or equivalent, including NVQ Business Administration level II)
• Strong customer service mindset and confidence dealing with people professionally
• Ability to stay accurate under pressure and work to procedures, quality standards and guidelines
• Competence with computers to handle in-house systems and day-to-day data tasks
• Adaptability to learn new ways of working, plus willingness to lift files regularly and move around the office
• A team approach, with good time management and the ability to work independently where required

Responsibilities

• Preparing papers, files and documents for court, tribunals, hearings and meetings
• Producing standard correspondence, minutes, notes, reports and submissions in line with guidelines
• Handling photocopying, filing, record updates and data input on an in-house computer system
• Supporting post opening and dispatch, including accurate document handling
• Booking and preparing meeting rooms, agendas, joining instructions and handouts
• Carrying out operational admin including clerking/assisting with civil and family courts and tribunal hearings
• Serving, scheduling and coordinating documents and inquiries (face-to-face, written and telephone) including chip and pin
• Checking and verifying documents, records, accounts, claims and returns against criteria
• Supporting workload targets for throughput and accuracy, and helping assess the impact of new SOPs
• Producing basic statistical analysis reports and handling straightforward financial information where required
• Providing helpful, prompt, polite "right first time" service to internal and external customers

Skills

Administrative experience

Customer service

Accuracy under pressure

Computer literacy

Adaptability

Teamwork

Education

GCSEs A*-C

NVQ Business Administration II

Job description

Admin Officer (AO) Location: Berkshire RG1 1HE

Additional information:

• 37 hours per week, 08:30-16:30, office-based with no flexi time

Pay Rate: £12.86ph

If you're an organised, customer-focused administrator who enjoys a steady rhythm, variety in day-to-day tasks and real public service impact, this could be the role for you. Our Client is hiring for a reputed client in Reading-join a team that helps keep cases and hearings moving smoothly, with clear processes, shared support and opportunities to improve how things work.

What you'll be doing:

• Preparing papers, files and documents for court, tribunals, hearings and meetings
• Producing standard correspondence, minutes, notes, reports and submissions in line with guidelines
• Handling photocopying, filing, record updates and data input on an in-house computer system
• Supporting post opening and dispatch, including accurate document handling
• Booking and preparing meeting rooms, agendas, joining instructions and handouts
• Carrying out operational admin including clering/assisting with civil and family courts and tribunal hearings-ensuring papers and materials are up to date
• Serving, scheduling and coordinating documents and enquiries (face-to-face, written and telephone), including the use of chip and pin
• Checking and verifying documents, records, accounts, claims and returns against criteria and procedures
• Supporting workload targets for throughput and accuracy, and helping assess the impact of new SOPS
• Producing basic statistical analysis reports and handling straightforward financial information where required
• Providing helpful, prompt, polite "right first time" service to internal and external customers

What you'll bring:

• Solid administrative experience (and/or GCSEs at A*-C or equivalent, including NVQ Business Administration level II)
• Strong customer service mindset and confidence dealing with people professionally
• Ability to stay accurate under pressure and work to procedures, quality standards and guidelines
• Competence with computers to handle in-house systems and day-to-day data tasks
• Adaptability to learn new ways of working, plus willingness to lift files regularly and move around the office as needed
• A team approach, with good time management and the ability to work independently where required

If you're ready to put your admin skills to work in a role where accuracy, service and continuous improvement genuinely matter, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.