Admin Officer

Brook Street; St Helens; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Enhanced DBS

Job summary

Brook Street is recruiting an Admin Officer to support a busy court and family court environment in St Helens. The role involves preparing hearings, providing face-to-face and telephonic customer support, and handling data with accuracy and confidentiality.

Enhanced DBS level required. The position runs Monday–Friday, 9am–5pm at St Helens County Court, with a pay rate of £12.86 per hour. Brook Street supports veterans with interview guarantees and promotes inclusive hiring practices.

Qualifications

• Strong administration skills with an eye for accuracy and compliance.
• Confidence speaking with people face to face and over the phone, with empathy and professionalism.
• Clear communication skills, able to provide guidance and signposting in a way that helps people participate effectively.
• A proactive approach to risk awareness and escalation when needed.
• Ability to follow procedures and support performance targets.

Responsibilities

• Carry out administrative duties to prepare for, facilitate and support hearings.
• Provide customer-focused support to users and stakeholders via face-to-face contact, telephone and correspondence in different formats.
• Use established service scripts and knowledge to signpost users and deliver clear, consistent information.
• Follow complaints policies and procedures, responding promptly to help prevent escalation and keeping systems updated as required.
• Process work under standard operating procedures to meet performance and service standards.
• Handle case files with accurate data entry, secure information management and compliance with retention and data loss requirements.
• Support jury service tasks, including selection, deferral, reassignment and attendance tracking, plus related expenses and court fees.
• Assist with listing and scheduling to ensure efficient use of judicial time.
• Support enforcement activity, including financial assessments, fine collection support and basic statistical/financial reporting.
• Contribute to health and safety activity (e.g., facility checks, issue logging and PEEPs), under guidance.

Skills

Administration

Customer service

Communication

Attention to detail

Risk awareness

Job description

Admin Officer

Location: St Helens County Court, St Helens WA10-1SZ Monday-Friday 9am-5pm Pay Rate: £12.86ph

If you're at your best when you're organised, calm under pressure and focused on helping people, this is a fantastic opportunity to support a busy court and family court environment. Our Client is hiring for an Admin Officer.

What you'll be doing:

• Carry out administrative duties to prepare for, facilitate and support hearings
• Provide customer-focused support to users and stakeholders via face-to-face contact, telephone (incoming and outbound) and correspondence in different formats
• Use established service scripts and knowledge to signpost users and deliver clear, consistent information especially where needs may be complex
• Follow complaints policies and procedures, responding promptly to help prevent escalation and keeping systems updated as required
• Process work under standard operating procedures to meet performance and service standards
• Handle case files with accurate data entry, secure information management and compliance with retention and data loss requirements
• Support jury service tasks, including selection, deferral, reassignment and attendance tracking, plus related expenses and court fees
• Assist with listing and scheduling to ensure efficient use of judicial time
• Support enforcement activity, including financial assessments, fine collection support and basic statistical/financial reporting
• Contribute to health and safety activity (e.g., facility checks, issue logging and PEEPs), under guidance

What you'll bring:

• Strong administration skills with an eye for accuracy and compliance
• Confidence speaking with people face to face and over the phone, with empathy and professionalism
• Clear communication skills, able to provide guidance and signposting in a way that helps people participate effectively
• A proactive approach to risk awareness and escalation when needed
• Ability to follow procedures and support performance targets

Additional information:

• This is an Enhanced DBS-level role

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.