Admin Officer

Brook Street; Coventry; On-site; GBP 24,000 - 27,000; Full time

Job summary

Brook Street is recruiting an Admin Officer in Coventry for 37 hours per week (Mon-Fri, 9:00am–5:00pm) at £12.86 per hour. You will be the first point of contact for court users, helping hearings progress smoothly and supporting colleagues with clarity and care.

You will prepare rooms, manage files, handle post, and assist with standard forms and correspondence, using computer systems and maintaining accurate records.

Qualifications

• Confidence dealing with people from all walks of life with professionalism and sensitivity.
• Ability to react quickly and appropriately to situations while following guidelines and instructions.
• Calm, organised approach to busy environments with ownership of your own time.
• Comfort using computer systems and office equipment.
• Strong communication skills for face-to-face and telephone enquiries.
• Practical attention to detail when recording information and completing documentation.

Responsibilities

• Act as first point of contact for court users before, during and after hearings.
• Prepare court/hearing rooms and set up for proceedings.
• Deliver files and bundles to the judiciary and clerks to ensure documents are in place.
• Complete paperwork and standard forms, including straightforward drafting such as acknowledgements and receipting.
• Handle post: opening, sorting, distributing and dispatching as required
• Support correspondence tasks, including using defined information to complete standard forms.
• Operate recording equipment and maintain records of hearing recordings.
• Sort and deliver hearing lists for internal and external notice boards.

Skills

People skills

Problem solving

Organizational skills

Computer literacy

Communication skills

Attention to detail

Job description

Admin Officer

Location: Coventry, CV1 2SQ
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

Are you at your best when things need to run smoothly, and you can bring calm, professionalism and structure to busy, sensitive situations? Our Client is hiring for Admin officers, who will be the first point of contact-helping hearings progress efficiently while supporting colleagues and assisting court users with clarity and care.

What you'll be doing:

• Acting as a key first point of contact for court users before, during and after hearings
• Preparing court/hearing rooms, setting up for proceedings and clearing down at the end of the day
• Collecting and delivering files and bundles to the judiciary and clerks to ensure the right documents are in place
• Completing paperwork and standard forms, including straightforward drafting such as acknowledgements and receipting
• Handling post: opening, sorting, distributing and dispatching as required
• Supporting correspondence tasks, including using defined information to complete standard forms
• Operating recording equipment and maintaining accurate records of hearing recordings
• Sorting and delivering hearing lists for internal and external notice boards
• Using computers for day-to-day administration and completing clerical work (including switchboard use)
• Answering telephone calls and face-to-face enquiries, passing on messages and keeping people informed of changes (e.g., courtrooms and hearing times)
• Receiving parties to court-including members of the public, judiciary, juries, solicitors and barristers-providing information related to proceedings and escorting court users where needed
• Calling people into court in priority order, liaising with court clerks and legal advisers, and coordinating with the Witness Service as necessary
• Ensuring court rooms are stocked with the right stationery and forms, and distributing stationery around the office
• Carrying out general clerical and support duties to help the service run efficiently

What you'll bring:

• Confidence dealing with people from all walks of life, with professionalism and sensitivity-especially when individuals may be vulnerable or under stress
• The ability to react quickly and appropriately to situations, including unexpected developments, while following established guidelines and instructions
• A calm, organised approach to busy environments, with a willingness to take ownership of your own time
• Comfort using computer systems at the level required for the role, alongside office and court equipment
• Strong communication skills for both face-to-face interactions and standard enquiries (telephone and in person)
• Practical attention to detail when recording information, checking accuracy/completeness, and completing documentation

Additional information:

Team working is essential-regular management support is available, and you'll collaborate to keep court processes moving.
While you'll initially be allocated to a specific court/office base, flexibility is required to work on an ad hoc basis at other courthouses and local HMCTS offices.
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.