Admin Officer

Brook Street; Leicester; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Basic DBS

Job summary

Brook Street in Leicester is seeking an Admin Officer to provide frontline support within a busy government environment. You will handle hearings preparation, offer face-to-face, telephone and written assistance, and ensure records are accurate and secure.

Working 37 hours per week, Monday to Friday, 9:00am–5:00pm, with a pay rate of £12.86 per hour. A BASIC DBS will be required as part of the onboarding checks.

Qualifications

• Experience managing records, case files, and day-to-day office processes.
• Strong IT skills with confidence using Microsoft Office and databases.
• Clear communication and ability to support people with different needs.

Responsibilities

• Undertake administration to prepare for, facilitate and conclude hearings.
• Provide face-to-face, telephone and written support; signpost to services.
• Use HMCTS scripts to give clear, consistent information.
• Follow complaints policies; respond promptly to prevent escalation.
• Assist with operational support and process work to meet targets.
• Handle case files with accurate data entry and secure information.
• Support jury service tasks, including selection and attendance tracking.
• Help with listing and scheduling, including urgent matters.
• Contribute to enforcement support, including financial assessments and basic reports.
• Support health and safety operations and governance under team leader guidance.
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site.

Job description

Admin Officer

Location: Leicester, LE1 6TR
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

If you're motivated by helping people through important moments, this role offers meaningful, front-line support within a busy Government environment. You'll use excellent communication and careful administration to ensure users are heard, supported, and guided to the right place-quickly, clearly, and professionally.

What you\'ll be doing:

• Undertake administration to prepare for, facilitate and conclude hearings
• Provide face-to-face, telephone (incoming and outbound), and written support in a range of formats, signposting users to the right services and support
• Use HMCTS service scripts and knowledge to give clear, consistent information-especially where needs may be specific or complex
• Follow complaints policies and procedures, respond promptly to prevent escalation, and keep records updated as required
• Assist with operational support, processing work through standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry and secure information management, following retention and data loss protocols
• Support jury service tasks including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Help with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
• Contribute to enforcement support, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
• Support health and safety operations (such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site as required

What you\'ll bring:

• Strong administrative and organisational skills, with experience managing records, case files, correspondence and day-to-day office processes
• Good IT skills, with confidence using Microsoft Office, databases and other digital systems to maintain accurate records and support effective service delivery
• Confident communication skills-empathetic, clear and able to support people with different needs
• Strong attention to detail for accurate records, case file handling and compliance
• A calm, proactive approach-able to follow procedures while handling urgent situations
• Clear commitment to service standards and continuous improvement

Additional information: This role involves working with sensitive information and supporting smooth day-to-day operational delivery. A BASIC DBS will be required as part of the on-boarding checks with Brook Street.