Admin Officer

Brook Street; Devon and Torbay; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Parking on site

Guaranteed interview for veterans/mil.

Armed Forces Covenant support

Job summary

Brook Street in Plymouth is seeking a friendly counter and customer support assistant for a fully office-based role at The Law Courts. The position starts ASAP with a 37-hour week and standard Monday–Friday hours.

Pay starts at £12.86/hr, rising to £13.25/hr after 12 weeks, with parking on site and DBS clearance as part of the progression to ushering duties. DBS clearance enables extended court support tasks.

Qualifications

• Strong customer service experience, able to assist people face-to-face.
• Practical admin and office skills with attention to detail in a fast-paced environment.
• Warm, approachable communication style, especially for reassurance.

Responsibilities

• Serve customers at the counter with a friendly, professional tone.
• Provide clear information and guidance to users and stakeholders in line with service procedures.
• Complete administrative tasks to support court activity, ensuring accuracy and efficiency.
• Handle customer queries calmly and confidently, using the right routes and information sources.
• Support operational service standards while maintaining confidentiality and data handling best practice.
• Assist with additional court support duties (including ushering) once DBS clearance is in place.

Skills

Customer service experience

Face-to-face service

Attention to detail

Clear communication

Job description

The Law Courts, Armada Way, Plymouth, Devon PL1 2ER, United Kingdom (Fully office-based)

31st December (with

extension potential)

Working hours:

Mon-Fri, 9:00am-5:00pm (37 hours/week)

Pay:

£12.86/hr rising to £13.25/hr after 12 weeks |

Parking available

Join a busy, people-first court environment where your friendly customer service and admin support help ensure hearings and services run smoothly. You'll begin in a counter/customer support capacity, and once your

DBS is completed, the role may include

What you'll be doing:

• Serve customers at the counter with a
• friendly, professional tone
• Provide clear information and guidance to users and stakeholders in line with service procedures
• Complete administrative tasks to support court activity, ensuring accuracy and efficiency
• Handle customer queries calmly and confidently, using the right routes and information sources
• Support operational service standards while maintaining confidentiality and data handling best practice
• Assist with additional court support duties (including ushering) once DBS clearance is in place

What you'll bring:

• Strong
• customer service experience, comfortable serving people face-to-face
• Practical
• admin office skills, with attention to detail in a fast-paced environment
• A warm, approachable communication style-especially when customers need extra reassurance
• Ability to follow procedures and work to service expectations reliably
• Willingness to learn and step into ushering responsibilities after DBS completion

Additional information:

• Parking available on site

If you're friendly, organised, and ready to make a real difference in a court setting,

ASAP start.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.