Admin Officer

Brook Street; Plymouth; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Parking on site

Job summary

Brook Street is seeking an Admin Officer at The Law Courts in Plymouth to deliver friendly customer service and robust admin support in a busy court environment.

The role is fully office-based, Mon-Fri, 9:00am-5:00pm (37 hours/week), with a contract until 31 December and possible extension. DBS clearance may lead to ushering duties.

A proactive, organised candidate with good communication and attention to detail will fit, and on-site parking is available.

Qualifications

• Experience in customer-facing roles in a busy environment.
• Strong administrative and data handling capabilities.
• Excellent communication and a friendly, professional manner.

Responsibilities

• Serve customers at the counter in a friendly, professional manner.
• Provide clear information and guidance to users and stakeholders.
• Perform administrative tasks to support court activity accurately.
• Handle customer queries calmly, using the correct routes and info sources.
• Maintain confidentiality and data handling standards.
• Assist with ushering duties after DBS clearance.

Skills

Customer service

Admin skills

Clear communication

Attention to detail

Face-to-face service

Job description

Admin Officer

(Customer Service / Court Support)

Location: The Law Courts, Armada Way, Plymouth, Devon PL1 2ER, United Kingdom (Fully office-based)
Starting ASAP | Contract: Until 31st December (with extension potential)
Working hours: Mon-Fri, 9:00am-5:00pm (37 hours/week)
Pay: £12.86/hr rising to £13.25/hr after 12 weeks | Parking available

Join a busy, people-first court environment where your friendly customer service and admin support help ensure hearings and services run smoothly. You'll begin in a counter/customer support capacity, and once your DBS is completed, the role may include court ushering duties.

What you'll be doing:

• Serve customers at the counter with a friendly, professional tone
• Provide clear information and guidance to users and stakeholders in line with service procedures
• Complete administrative tasks to support court activity, ensuring accuracy and efficiencyHandle customer queries calmly and confidently, using the right routes and information sources
• Support operational service standards while maintaining confidentiality and data handling best practice
• Assist with additional court support duties (including ushering) once DBS clearance is in place

What you'll bring:

• Strong customer service experience, comfortable serving people face-to-face
• Practical admin office skills, with attention to detail in a fast-paced environment
• A warm, approachable communication style-especially when customers need extra reassurance
• Ability to follow procedures and work to service expectations reliably
• Willingness to learn and step into ushering responsibilities after DBS completion

Additional information:

• No travel required
• Parking available on site

If you're friendly, organised, and ready to make a real difference in a court setting.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.