Admin Officer

Brook Street; Wirral; On-site; GBP 20,000 - 23,000; Full time

Job summary

Brook Street is recruiting for a front-line and administrative support role at HMCTS - Birkenhead County Court. If you're organised, calm under pressure and committed to helping people navigate hearings, this is a great opportunity.

You will handle face-to-face engagement, calls, and correspondence; maintain case details; support scheduling and diary coordination; and apply service scripts to guide users, including those with complex needs.

Qualifications

• Attention to detail and accuracy in information handling.
• Confident, empathetic communication with users.
• Structured approach to administration and case handling.
• Professional judgement with sensitive data and risk escalation.

Responsibilities

• Check and maintain accuracy of vacancy-related details and templates.
• Prepare for, facilitate, and conclude hearings with admin support.
• Assist users with face-to-face engagement, calls, and correspondence.
• Use service scripts and knowledge articles to signpost the right support for complex needs.
• Follow SOPs to meet performance targets and maintain standards.
• Handle case files with accurate data entry and secure information management.
• Assist with listing and scheduling to optimise judicial time and responsiveness.
• Provide diary coordination and local administrative tasks for the judiciary.

Skills

Attention to detail

Clear communication

Structured administration

Discretion with sensitive information

Job description

If you're organised, calm under pressure, and genuinely want to help people navigate an important process, this is a great opportunity. Our Client is hiring for a reputed client to provide front-line and administrative support at

HMCTS - Birkenhead County Court. You'll be the steady, supportive presence that helps hearings run smoothly and ensures users get clear, correct guidance.

What you'll be doing:

• Check and maintain accuracy of vacancy-related details, including template updates


• Carry out administrative tasks to help prepare for, facilitate, and conclude hearings


• Support users and stakeholders with face-to-face engagement, incoming/outgoing calls, and correspondence in a range of formats


• Use HMCTS service scripts and knowledge articles to signpost the right support and answer queries clearly-especially for users with specific or complex needs


• Follow standard operating procedures to meet performance targets and maintain service standards


• Handle case files with accurate data entry, secure information management, and adherence to retention/data loss protocols


• Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters


• Provide dedicated judicial business support (e.g., diary coordination and local administrative tasks)


• Support health and safety activities, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance


• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required, responding immediately where necessary

What you'll bring:

• Strong attention to detail and a commitment to getting information right first time


• Confident communication, with empathy for users who may need extra clarity or support


• A structured approach to administration, case handling, and process-led working


• Professional judgement, especially when managing sensitive information and escalating risks appropriately

Additional information:

• This role involves a mix of customer-facing support and behind-the-scenes administrative work to keep essential services moving.

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.