Admin Officer

Brook Street; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Job summary

Brook Street is recruiting an Operational Support Officer (AO) to join the team at Portsmouth Magistrates Court, with some work at Portsmouth Combined Court. You will progress cases, prepare papers, and support court proceedings in a busy, public-facing environment.

You will provide first-point support to court users, handle sensitive information, and maintain accurate digital records. The role requires strong customer service, attention to detail, and resilience under pressure, with a

Qualifications

• Experience in a service-led, customer-facing environment.
• Strong digital and administrative capability with attention to detail.
• Effective communication and organisational skills, able to handle sensitive situations.
• Resilience and empathy when supporting people under pressure.
• Team-focused, collaborative, and flexible to meet operational objectives.

Responsibilities

• Progress cases through the court/tribunal system, ensuring information is accurate and outcomes are correctly recorded
• Prepare papers and files for hearings, meetings, and tribunals, including handling sensitive information appropriately
• Create and update digital records, interpreting details on court files accurately
• Support the smooth running of court proceedings, including preparing hearing rooms and helping the day run efficiently
• Provide first-point support for court users, meeting the public (including vulnerable witnesses) and their legal representatives
• Communicate confidently across a range of channels in person, by telephone, digitally, and in writing
• Provide adaptable administrative and office support, including multi-tasking across varied duties

Skills

Customer service

Attention to detail

Digital literacy

Effective communication

Organisational skills

Empathy under pressure

Job description

Operational Support Officer (AO x 1)

Location: Southsea (based at Portsmouth Magistrates Court, with some work at Portsmouth Combined Court)

If you're motivated by genuine purpose and want to support justice every day, this is your chance to join a team that keeps services moving and helps people at important moments. You'll combine customer care with accurate administration-ensuring court and tribunal users experience a professional, responsive service.

What you'll be doing:

• Progress cases through the court/tribunal system, ensuring information is accurate and outcomes are correctly recorded
• Prepare papers and files for hearings, meetings, and tribunals, including handling sensitive information appropriately
• Create and update digital records, interpreting details on court files accurately
• Support the smooth running of court proceedings, including preparing hearing rooms and helping the day run efficiently
• Provide first-point support for court users, meeting the public (including vulnerable witnesses) and their legal representatives
• Communicate confidently across a range of channels in person, by telephone, digitally, and in writing
• Provide adaptable administrative and office support, including multi-tasking across varied duties

What you'll bring:

• Strong customer service skills in a service-led, customer-facing environment
• Good digital and administrative capability, with excellent attention to detail
• Effective communication and organisation, with the confidence to deal with sensitive situations
• Resilience and empathy when supporting people who may be under pressure
• A team-first mindset-collaborative and flexible to deliver operational objectives

Additional information:

• You'll work flexibly and may be asked to undertake other duties consistent with the grade
• Training as an usher is included, with approximately one Saturday in four on a rota (day off given on a weekday)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.