Admin Officer

Brook Street; Taunton; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting an Administrative Officer for the Crown & County Court, Shire Hall, Taunton, Somerset. You will provide accurate administrative support for court hearings, manage documents, and deliver a right-first-time service in a busy public-facing environment.

You will prepare papers, update records, assist with clerking duties, and support listing and enquiries with a strong customer focus. A Basic DBS is required, and the position runs Monday to Friday at £12.86 per hour.

Qualifications

• Strong administrative experience and ability to work to guidelines and procedures.
• Excellent customer service skills: helpful, polite, prompt and accurate.
• Solid computer skills to support day-to-day record keeping and data input.

Responsibilities

• Prepare papers, files and documents for court, tribunal hearings and meetings.
• Draft standard letters, correspondence, minutes, notes, reports and submissions in line with guidelines.
• Maintain and update records on an in-house computer system with accurate data input.
• Handle post opening, filing, photocopying and organizing meeting rooms and materials.
• Carry out clerking duties for civil and family courts and tribunals, ensuring papers are up to date.
• Support listing and rota activity, check files, and assist court users with enquiries.
• Schedule and serve documents and support enforcement processes where required.
• Contribute to continuous improvement projects and lean initiatives.

Skills

Administrative experience

Customer service

Data entry / IT skills

Tools

DBS Check (Basic)

Job description

Administrative Officer (AO) - Crown & County Court Shire Hall Taunton Somerset

Location: Crown & County Court Shire Hall Taunton Somerset TA1 4EU United Kingdom

Monday to Friday £12.86ph

Basic DBS

If you're someone who enjoys structured work, helping people get things right, and taking pride in delivering a *right first time* service, this is a brilliant opportunity to join a vital public-facing service. Hiring for a reputed client, you'll support the smooth running of courts and tribunals through accurate administration, strong customer service, and continuous improvement.

What you'll be doing:

• Prepare papers, files and documents for court, tribunal hearings and meetings
• Draft standard letters, correspondence, minutes, notes, reports and submissions in line with guidelines
• Maintain and update records on an in-house computer system, ensuring accurate data input
• Handle post opening and dispatch, photocopying and filing, and organising meeting rooms and materials
• Carry out clerking duties for civil and family courts and tribunals, ensuring papers are up to date
• Support listing and rota activity, check files, and assist court users with enquiries (face to face, written and telephone)
• Contact relevant parties, schedule and serve documents, and support enforcement processes where required
• Work as part of a team to improve processes using continuous improvement/Lean techniques, contributing to small projects
• Check and verify records, documents and returns against criteria and quality standards
• Produce basic statistical analysis and undertake straightforward financial processing where required

What you'll bring:

• Strong administrative experience and confidence working to guidelines and procedures
• Excellent customer service skills-helpful, polite, prompt and accurate
• The ability to interpret information and make decisions needed to complete tasks
• Solid computer skills to support day-to-day record keeping and data input
• A reliable, flexible approach to work, with your own time managed effectively
• A team mindset, with readiness to escalat[?]?? complex issues to a team leader or supervisor

Additional information:

• You may have regular contact with court/tribunal users, including members of the judiciary and the legal profession
• There may be occasional flexibility to work at other local offices as needed

Ready to make a real difference through accurate, customer-focused administration?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.