Admin Officer

Ministry of Justice; Portsmouth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Brook Street in Portsmouth is seeking an Operational Support Officer to progress court cases, prepare hearings, and maintain accurate digital records within a busy court environment.

You will provide first-point support to court users, handle sensitive information, and communicate across in person, phone, and written channels. Training as an usher is included, with a Saturday-on-rotation.

Qualifications

• Strong customer service in a service-led environment.
• Excellent digital and administrative capability with attention to detail.
• Effective communication and organisation; comfortable handling sensitive information.
• Resilience and empathy when supporting people under pressure.
• Team-first, collaborative and flexible to achieve operational objectives.

Responsibilities

• Progress cases through the court/tribunal system with accurate information and outcomes.
• Prepare papers and files for hearings, meetings and tribunals, handling sensitive information.
• Create and update digital records by interpreting court file details accurately.
• Support smooth court proceedings, prepare hearing rooms and help the day run efficiently.
• Provide first-point support for court users, including vulnerable witnesses and legal representatives.
• Communicate confidently across in person, by telephone, digitally, and in writing.
• Provide adaptable administrative and office support across varied duties.

Skills

Customer service

Digital skills

Administrative skills

Communication

Organisational skills

Resilience

Empathy

Teamwork

Job description

Operational Support Officer (AO x 1)

Location: Southsea (based at Portsmouth Magistrates Court, with some work at Portsmouth Combined Court)

What you'll be doing:

• Progress cases through the court/tribunal system, ensuring information is accurate and outcomes are correctly recorded
• Prepare papers and files for hearings, meetings, and tribunals, including handling sensitive information appropriately
• Create and update digital records, interpreting details on court files accurately
• Support the smooth running of court proceedings, including preparing hearing rooms and helping the day run efficiently
• Provide first-point support for court users, meeting the public (including vulnerable witnesses) and their legal representatives
• Communicate confidently across a range of channels in person, by telephone, digitally, and in writing
• Provide adaptable administrative and office support, including multi-tasking across varied duties

What you'll bring:

• Strong customer service skills in a service-led, customer-facing environment
• Good digital and administrative capability, with excellent attention to detail
• Effective communication and organisation, with the confidence to deal with sensitive situations
• Resilience and empathy when supporting people who may be under pressure
• A team-first mindset-collaborative and flexible to deliver operational objectives

Additional information:

• You’ll work flexibly and may be asked to undertake other duties consistent with the grade
• Training as an usher is included, with approximately one Saturday in four on a rota (day off given on a weekday)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role,

We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.