Admin Officer

Brook Street; Birkenhead; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting an Admin Officer to support HMCTS Birkenhead County Court. You’ll work Monday to Friday 9.00am–5.00pm, based in Birkenhead, handling frontline admin tasks that keep hearings running smoothly and provide clear guidance to users.

You’ll check vacancy details, prepare for hearings, assist with face-to-face and written enquiries, use service scripts, and ensure data entry accuracy and confidentiality across case files.

Qualifications

• Strong attention to detail and accuracy in information.
• Confident communication with users needing clarity.
• Structured approach to administration and process work.
• Professional judgement when handling sensitive information.

Responsibilities

• Check and maintain accuracy of vacancy details and template updates.
• Prepare for, facilitate, and conclude hearings with administrative support.
• Assist users with face-to-face engagement, calls and correspondence.
• Use HMCTS service scripts to signpost support and handle complex needs.
• Follow SOPs to meet targets and maintain service standards.
• Handle case files with accurate data entry and secure information management.
• Assist with listing and scheduling to use judicial time efficiently.
• Provide judicial business support, including diary coordination.
• Support health and safety activities and governance under guidance.
• Identify risks to HMCTS buildings and inform SPoS as required.

Skills

Attention to detail

Clear communication

Structured administration

Judgement under pressure

Job description

Admin Officer

Location: Birkenhead CH41 5EN

Mon - Fri 9.00am - 5.00pm

Pay rate: £13.25 per hour

If you're organised, calm under pressure, and genuinely want to help people navigate an important process, this is a great opportunity. Our Client is hiring for a reputed client to provide front‑line and administrative support at HMCTS - Birkenhead County Court. You'll be the steady, supportive presence that helps hearings run smoothly and ensures users get clear, correct guidance.

What you’ll be doing:

• Check and maintain accuracy of vacancy‑related details, including template updates
• Carry out administrative tasks to help prepare for, facilitate, and conclude hearings
• Support users and stakeholders with face‑to‑face engagement, incoming/outgoing calls, and correspondence in a range of formats
• Use HMCTS service scripts and knowledge articles to signpost the right support and answer queries clearly‑especially for users with specific or complex needs
• Follow standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and adherence to retention/data loss protocols
• Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
• Provide dedicated judicial business support (e.g., diary coordination and local administrative tasks)
• Support health and safety activities, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required, responding immediately where necessary

What you’ll bring:

• Strong attention to detail and a commitment to getting information right first time
• Confident communication, with empathy for users who may need extra clarity or support
• A structured approach to administration, case handling, and process‑led working
• Professional judgement, especially when managing sensitive information and escalating risks appropriately

Additional information:

• This role involves a mix of customer‑facing support and behind‑the‑scenes administrative work to keep essential services moving.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.