Admin Officer

Brook Street; Middlesbrough; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street invites applications for an Admin Officer at Teesside Combined Court in Middlesbrough. The role focuses on delivering customer-focused administrative support, processing hearings, and maintaining accurate data to ensure information reaches the right people securely.

Primary duties include diary coordination, listing support, and handling juries with careful data management. A Basic DBS will be required on onboarding.

Qualifications

• Strong administrative accuracy and confidence handling sensitive information.
• Clear communication and a service-first approach.
• Ability to follow procedures and service standards while meeting targets.
• Professional judgement and a calm mindset, escalating to SPoS when needed.
• Ability to coordinate tasks to keep court activity moving, with tracking and deadlines.

Responsibilities

• Manage day-to-day vacancy and hearing administration, ensuring details are correct and up to date.
• Prepare for, facilitate, and result hearings.
• Support users and stakeholders via face-to-face, telephone, and written correspondence.
• Signpost to the right support using HMCTS scripts and knowledge articles.
• Follow complaints policies and update OPTIC as required.
• Handle case files with data entry and secure information management.
• Manage jury service tasks: selection, deferral, reassignment, attendance, expenses, fees.
• Assist with listing and scheduling, including urgent matters and listing policies.
• Support enforcement procedures and basic reporting.

Skills

Administrative accuracy

Handling sensitive data

Clear communication

Service-focused

Procedural compliance

Calm under pressure

Job description

Admin Officer Teesside Combined Court

Location: Middlesbrough, TS1-2AE

Monday-Friday 9am-5pm

Pay Rate £12.86ph

If you're the kind of person who stays calm under pressure and enjoys helping people through important moments, this is a fantastic opportunity to join a vital court-facing team. Our Client is hiring an Administrative Officer to deliver customer-focused support, keep processes running smoothly, and ensure the right information reaches the right people-efficiently and securely.

What you'll be doing:

• Manage day-to-day vacancy and hearing administration, checking details are correct and up to date
• Undertake administrative tasks to prepare for, facilitate, and result hearings
• Support users and stakeholders via face-to-face engagement, telephone (incoming and outbound), and correspondence in different formats
• Use HMCTS service scripts and knowledge articles to signpost people to the right support and provide clear, consistent information
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Manage jury service tasks including selection, deferral, reassignment and attendance tracking, plus expenses and court fee processing
• Assist with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
• Support enforcement procedures, including financial assessments, fine collection assistance, and basic statistical/financial reporting
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you'll bring:

• Strong administrative accuracy and confidence handling sensitive information
• Clear communication skills and a helpful, service-first approach-especially when supporting users with complex needs
• Ability to follow procedures and service standards while working to performance targets
• Professional judgement and a calm mindset when risks are identified, escalating to the Senior Person on Site (SPoS) when required
• Comfort coordinating tasks that keep busy court activity moving, including tracking and deadlines

Additional information:

• You’ll also provide dedicated judicial business support such as diary coordination and local administrative tasks.
• If you’re successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.