Admin Officer

Brook Street; Gildersome; On-site; GBP 18,000 - 19,000; Full time

Job summary

Brook Street is seeking an Admin Officer in Leeds to support hearing processes and provide front‑facing administrative assistance. The role involves coordinating administrative tasks, handling multichannel inquiries, and ensuring guidance is clear and accurate for users.

Responsibilities include maintaining case files, following procedures to meet service standards, and supporting health and safety operations under team guidance. DBS checks are part of onboarding.

Qualifications

• Calm, empathetic approach when assisting people with needs.
• Confident across multiple contact methods providing clear, consistent information.
• Strong attention to detail for accurate updates and secure information handling.
• Ability to follow processes and meet targets in a fast-moving environment.

Responsibilities

• Perform administrative tasks to prepare for, facilitate and conclude hearing activity.
• Provide front-facing support via face-to-face, phone, and written correspondence.
• Use service scripts and knowledge articles to guide users to appropriate help.
• Follow complaints policies and update systems accordingly.
• Process work using standard operating procedures to meet targets.
• Manage case files with data accuracy and secure handling.
• Coordinate jury service tasks including selection, deferral and attendance.
• Assist with scheduling to optimize judicial time and manage urgent matters.
• Support enforcement procedures and produce basic reports.
• Support health and safety operations and governance under supervision.

Skills

Empathy

Clear communication

Attention to detail

Multichannel support

Job description

Admin Officer

Location: Leeds LS27 7LE

Mon - Fri 9-5pm

Pay rate: £12.86 per hour increasing to £13.25 per hour after 12 weeks

Are you at your best when supporting people through important, time-sensitive processes? Our Client, a reputable public-sector organisation, is hiring an Admin Officer to provide vital administrative and front-facing support-helping hearings run smoothly, ensuring users get clear guidance, and supporting operational needs across the site.

What you'll be doing:

• Carry out administrative tasks to prepare for, facilitate and conclude hearing activity
• Provide support via face to face, telephone (incoming and outbound) and written correspondence in a range of formats
• Use service scripts and knowledge articles to signpost users to the right support and give accurate, specific information
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating the relevant system as required
• Process work using standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service tasks (selection, deferral, reassignment and attendance tracking), and process related expenses and court fees
• Support listing and scheduling to maximise efficient use of judicial time, including urgent matters
• Assist with enforcement procedures (financial assessments, fine collection support) and produce basic statistical/financial reports
• Support health and safety operations, including PEEPs, facility checks, issue logging and governance support under team leader guidance

What you'll bring:

• A calm, empathetic approach-especially when supporting people with specific or complex needs
• Confidence working across multiple contact methods while providing clear, consistent information
• Strong attention to detail for accurate updates, secure handling of information and compliance
• Ability to follow processes and work to targets in a fast-moving environment

Additional information:

• You’ll help ensure risks relating to HMCTS buildings are identified and escalated appropriately to the Senior Person on Site (SPoS)

If you're successful in your application a Standard DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.