Admin Officer

Brook Street; Treharris; On-site; GBP 21,000 - 25,000; Full time

Job summary

Brook Street is recruiting an Admin Officer to support the effective running of court services in Wales. The role blends customer service with administrative duties across hearings, enforcement and operational activities, requiring precision and tact.

You will check and update records, assist with hearings, and signpost service users using HMCTS guidance. A Basic DBS is required on onboarding; Brook Street supports veterans and military families and offers guaranteed interview via PSR framework.

Qualifications

• Customer-focused approach to assist individuals with varied needs.
• Strong attention to detail when updating records and handling information securely.
• Ability to follow scripts and guidance to direct people to the right services.
• Proactive attitude to follow processes and support escalation when needed.

Responsibilities

• Check and update vacancy and case details to ensure accuracy.
• Prepare for, facilitate and support hearings with admin tasks.
• Assist users face-to-face, by phone, and in writing across formats.
• Signpost users using service scripts to relevant support.
• Follow complaints policies and update OPTIC as required.
• Handle case files with secure data entry and retention compliance.
• Support listing and scheduling to optimise judicial time.
• Assist enforcement procedures including financial assessments.
• Contribute to health and safety operations under team guidance.

Skills

Customer-focused

Attention to detail

Clear communication

Proactive mindset

Job description

If you're someone who takes pride in being accurate, calm under pressure and genuinely helpful to others, this could be the role for you. Our Client is hiring for an Admin Officer supporting the effective running of court services-ensuring people can access justice with clear, consistent guidance.

What you'll be doing:

• Check and update vacancy and case details to ensure information is correct and up to date
• Carry out administrative tasks to prepare for, facilitate and support hearings
• Support users and stakeholders with face-to-face engagement, telephone (incoming and outbound), and correspondence in a range of formats
• Use HMCTS service scripts and knowledge to signpost users to the right support and provide information tailored to their query
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Assist with operational support by processing work through standard operating procedures to meet performance targets
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service tasks including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
• Support listing and scheduling, helping ensure efficient use of judicial time and adherence to listing policies
• Support enforcement procedures, including financial assessments and helping with fine collection, plus basic statistical and financial reports
• Contribute to health and safety operations such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you'll bring:

• A customer-focused approach with the confidence to work with people who may have specific or complex needs
• Strong attention to detail, especially when updating records and handling information securely
• The ability to respond clearly and consistently, using scripts/knowledge to guide people to the right services
• A proactive mindset-ready to follow processes and support escalation response where needed

Additional information:

• You'll work in a role that blends customer service with administrative support across hearings, enforcement and operational activities
• If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.