Admin Assistant

Specsavers; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical and audiology service provider is seeking a Meet and Greet / Admin Assistant in City of London. The role involves supporting customers with hearing aids and administrative duties, with an emphasis on exceptional customer service. Candidates should have strong organisational and IT skills, and a professional attitude. This position offers competitive pay up to £12.41/hour, a team bonus potential, and various employee benefits including enhanced sick pay and a day off on your birthday.

Benefits

Extra day off on your birthday

No weekend working

Team bonus potential

Staff discount

Enhanced sick pay

Enhanced pay for family leave

WeCare employee support services

Access to Headspace App

Qualifications

• No previous admin experience required.
• Confident in using IT systems.
• Ability to adapt and work well in a team.

Responsibilities

• Explore customer needs and assist them.
• Provide information on wearing and caring for hearing aids.
• Make aftercare calls and run reports.

Skills

Organisational skills

IT skills

Communication skills

Job description

So, you're an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you'd be a great fit here. As a Meet and Greet / Admin Assistant in Specsavers Hearcare, you don't need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores. We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Key Responsibilities

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge

We're always keen to progress our Hearcare Clinic Co‑ordinators so for the right person, this role could be your first step to a long and successful career in Audiology!

If you're ready and raring to join our team and drive our practice forward, we can't wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt so apply today!

Work Details & Benefits

• Hours: 40 hours per week
• Salary: up to £12.41 per hour {Depending on experience}
• Extra day off on your birthday
• No weekend working
• Team bonus potential
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App