Accountancy Software Support Specialist (Hybrid)

IRIS; Slough; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Structured onboarding and training

Career development opportunities

Wider company benefits package

Job summary

IRIS Software Group is seeking a Customer Support professional for its Accountancy Customer Services team in Slough. You will help customers understand IRIS Accountancy software, resolve issues and guide them back to work efficiently.

Based at Heathrow Approach, you’ll train to handle finance/accounting questions with empathy, clear communication, and accurate problem solving. Hybrid work arrangements apply, with 3+ days in the Slough office.

Qualifications

• Clear and confident communicator.
• Helpful, patient and comfortable speaking with customers.
• Organised and accurate; able to approach problems logically.
• Comfortable using Microsoft Office and learning new systems.

Responsibilities

• Respond to customer queries via phone, email and other support channels.
• Investigate and resolve software and process-related questions.
• Explain solutions clearly and guide customers through the right steps.
• Escalate complex issues to specialist teams when needed.
• Log and manage customer cases through to resolution.
• Share knowledge to improve support information.
• Work towards service, quality and customer satisfaction targets.
• Represent IRIS with professionalism, patience and empathy.

Skills

Communication

Customer service

Organization

Problem solving

Microsoft Office

Learning agility

Education

Finance/Accounting/Business degree

Experience in finance/tax/accountancy

AAT study

Job description

IRIS Software Group is seeking a Customer Support professional for its Accountancy Customer Services team in Slough. You will help customers understand IRIS Accountancy software, resolve issues and guide them back to work efficiently.

Based at Heathrow Approach, you’ll train to handle finance/accounting questions with empathy, clear communication, and accurate problem solving. Hybrid work arrangements apply, with 3+ days in the Slough office.