Accountancy Software Support Associate (Hybrid)

IRIS; Slough; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Onboarding

Hybrid work

Career development

Supportive team

Benefits package

Job summary

IRIS Software Group in the UK is hiring for an Accountancy Customer Services role based at our Heathrow Approach office in Slough, with hybrid working and three days in the office.

You'll respond to customer queries about IRIS Accountancy software, investigate issues, explain solutions clearly, and guide users through steps while applying your finance or accountancy knowledge to understand their goals. No prior IRIS knowledge needed; full training provided.

Qualifications

• Degree in Finance, Accounting, Business or related subject.
• Experience in a finance, tax or accountancy-related role.
• Current study towards an accounting qualification such as AAT.

Responsibilities

• Respond to customer queries via phone, email and other channels.
• Investigate and resolve software and process-related questions.
• Explain solutions clearly and guide customers through the right steps.
• Escalate more complex issues to specialist teams when needed.
• Log and manage customer cases through to resolution.
• Share useful knowledge and help improve support information.
• Work towards service, quality and customer satisfaction targets.
• Represent IRIS with professionalism, patience and empathy.

Job description

IRIS Software Group in the UK is hiring for an Accountancy Customer Services role based at our Heathrow Approach office in Slough, with hybrid working and three days in the office.

You'll respond to customer queries about IRIS Accountancy software, investigate issues, explain solutions clearly, and guide users through steps while applying your finance or accountancy knowledge to understand their goals. No prior IRIS knowledge needed; full training provided.