Accountancy Software Support Specialist (Hybrid)

IRIS Software Group; Slough; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Structured onboarding and training

Career development opportunities

Scholarship or training support

Job summary

IRIS Software Group in Slough is hiring for an entry-level Customer Support specialist to help customers with IRIS Accountancy software. You'll respond to queries by phone and email, investigate issues, and guide users through solutions while applying basic finance knowledge.

You’ll receive full product training and work in a hybrid setup, with 3 days a week in the Heathrow Approach office and flexibility to work from home on other days.

Qualifications

• Degree in Finance, Accounting, Business or a related subject.
• Experience working in a finance, tax or accountancy-related role
• Current study towards an accounting qualification such as AAT

Responsibilities

• Respond to customer queries via phone, email and other support channels
• Investigate and resolve software and process-related questions
• Explain solutions clearly and guide customers through the right steps
• Escalate more complex issues to specialist teams when needed
• Log and manage customer cases through to resolution
• Share useful knowledge and help improve support information
• Work towards service, quality and customer satisfaction targets
• Represent IRIS with professionalism, patience and empathy

Skills

Customer service

Communication skills

Problem solving

Organisational skills

MS Office

Education

Degree in Finance/Accounting/Business

AAT qualification or studying

Tools

Microsoft Office

CRM software

Job description

IRIS Software Group in Slough is hiring for an entry-level Customer Support specialist to help customers with IRIS Accountancy software. You'll respond to queries by phone and email, investigate issues, and guide users through solutions while applying basic finance knowledge.

You’ll receive full product training and work in a hybrid setup, with 3 days a week in the Heathrow Approach office and flexibility to work from home on other days.