Finance Support Advisor (Hybrid)

IRIS Software Group; Slough; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Structured onboarding & training

Career development opportunities

Wider company benefits package

Job summary

IRIS Software Group is seeking friendly, motivated individuals to join the Accountancy Customer Services team in Slough. You’ll support customers using IRIS Accountancy software, resolving issues and guiding them to solutions with finance knowledge.

You’ll be based at Heathrow Approach office in Slough for at least three days per week, with some home-working on remaining days. Training will be provided and progression within support, technical and implementation roles is encouraged.

Qualifications

• Finance or accounting basics helpful for understanding customer needs.
• Comfortable using Microsoft Office and learning new systems.

Responsibilities

• Respond to customer queries via phone, email and other support channels.
• Investigate and resolve software and process-related questions.
• Explain solutions clearly and guide customers through the right steps.
• Escalate more complex issues to specialist teams when needed.
• Log and manage customer cases through to resolution.
• Share useful knowledge and help improve support information.
• Work towards service, quality and customer satisfaction targets.
• Represent IRIS with professionalism, patience and empathy.

Skills

Clear communicator

Helpful & patient

Organised & accurate

Problem solving

Calm under pressure

Education

Finance/Accounting degree

Experience in finance/tax/accountancy

AAT study/currently pursuing

Tools

Microsoft Office

Job description

IRIS Software Group is seeking friendly, motivated individuals to join the Accountancy Customer Services team in Slough. You’ll support customers using IRIS Accountancy software, resolving issues and guiding them to solutions with finance knowledge.

You’ll be based at Heathrow Approach office in Slough for at least three days per week, with some home-working on remaining days. Training will be provided and progression within support, technical and implementation roles is encouraged.