Finance Support Advisor – Hybrid (Accountancy Software)

IRIS; Slough; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Structured onboarding

Hybrid working

Career development

Supportive team

Wider benefits package

Job summary

IRIS Software Group in Slough is seeking a motivated Customer Support Advisor with a foundation in finance, tax or accounting. You’ll respond to customer queries, investigate issues, and explain solutions to help clients use IRIS Accountancy software effectively.

Training will be provided; the role suits early career entrants. Hybrid work is available with in-office presence at Heathrow Approach, Slough for at least three days weekly.

Qualifications

• Degree in Finance, Accounting, Business or related subject
• Experience in a finance, tax or accounting role is welcome
• Current study towards an accounting qualification such as AAT

Responsibilities

• Respond to customer queries via phone, email and other support channels
• Investigate and resolve software and process-related questions
• Explain solutions clearly and guide customers through the right steps
• Escalate more complex issues to specialist teams when needed
• Log and manage customer cases through to resolution
• Share useful knowledge and help improve support information
• Work towards service, quality and customer satisfaction targets
• Represent IRIS with professionalism, patience and empathy

Skills

Communication

Customer service

Organization

Problem solving

MS Office

Calm under pressure

Curiosity

Education

Finance degree

Accounting degree

Business degree

AAT studies

Tools

Microsoft Office

Job description

IRIS Software Group in Slough is seeking a motivated Customer Support Advisor with a foundation in finance, tax or accounting. You’ll respond to customer queries, investigate issues, and explain solutions to help clients use IRIS Accountancy software effectively.

Training will be provided; the role suits early career entrants. Hybrid work is available with in-office presence at Heathrow Approach, Slough for at least three days weekly.