Accountancy Software Support Specialist | Hybrid & Growth

IRIS Software Group; Slough; Hybrid; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Structured onboarding

Career development

Wider company benefits package

Job summary

IRIS Software Group is looking for a friendly, motivated person to join its Accountancy Customer Services team in Slough. You’ll help customers understand our IRIS Accountancy software, resolve issues and keep their work on track.

No prior IRIS knowledge is required – we provide full training. This role suits someone early in their career with finance or accounting basics, a clear communicator, and a patient, helpful approach.

Qualifications

• Degree in Finance, Accounting, Business or related subject.
• Experience in finance, tax or accountancy-related role.
• Current study towards an accounting qualification such as AAT.
• Strong communication and customer service skills.

Responsibilities

• Respond to customer queries via phone, email and other support channels.
• Investigate and resolve software and process-related questions.
• Explain solutions clearly and guide customers through the right steps.
• Escalate more complex issues to specialist teams when needed.
• Log and manage customer cases through to resolution.
• Share useful knowledge and help improve support information.
• Work towards service, quality and customer satisfaction targets.
• Represent IRIS with professionalism, patience and empathy.

Skills

Clear communicator

Customer-focused

Organised

Problem solving

Microsoft Office

Education

Finance/Accounting/Business degree

Job description

IRIS Software Group is looking for a friendly, motivated person to join its Accountancy Customer Services team in Slough. You’ll help customers understand our IRIS Accountancy software, resolve issues and keep their work on track.

No prior IRIS knowledge is required – we provide full training. This role suits someone early in their career with finance or accounting basics, a clear communicator, and a patient, helpful approach.