Account Manager Telecoms

Perfect Management Limited; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading Telecoms provider in St Albans is seeking an experienced Account Manager with at least 3 years in the industry. You will manage your own client base, respond to inbound queries, and ensure customer satisfaction—key to their 99% retention rate. Ideal candidates will have a strong customer service background and a proactive approach to problem-solving. This role offers an opportunity to grow within a stable and award-winning company.

Qualifications

• Minimum 3 years experience as an Account Manager within Telecoms.
• Strong communication and interpersonal skills.
• Ability to manage client expectations effectively.

Responsibilities

• Manage your own client base and deal with inbound calls and queries.
• Diagnose faults and contact relevant teams to resolve issues.
• Handle customer and dealer enquiries.

Skills

Customer service

Client management

Problem-solving

Job description

Do you have at least 3 years experience as an Account Manager within Telecoms then read on. My client is a well established and award winning Telecoms provider based in Redbourn, Herts with a very low turnover in staff who are looking for you.

The role involves managing your own client base and providing an excellent service to their customers which is what they have built their reputation on.

The role involves:

• Managing the client base and dealing with inbound calls and queries
• Fault diagnosis and contacting the relevant teams to resolve
• Dealing with customer and dealer enquiries
• Customer retention currently 99%
• Managing the customer expectation

If you live within easy commuting distance of Redbourn, Herts, have at least 3 years experience of working as an Account Manager within Telecoms and want a company where you can stay and grow please apply now.