Account Manager (Research - SaaS)

Aspire; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading research company in London is seeking a mid-level Account Manager to enhance client relationships and drive growth for their SaaS offerings. You will onboard and support customers, ensuring they maximize use of the platform. The ideal candidate will have strong account management experience, excellent communication skills, and a passion for technology. This role offers a salary of £45k - £55k and a hybrid work model with 3 days in the office.

Qualifications

• Proven account management experience with strong communication and social skills.
• Passionate about technology and problem-solving in SaaS platforms.
• Self-motivated and proactive in fast-paced environments.

Responsibilities

• Onboard and train customers, ensuring strong relationships.
• Drive account growth through ongoing reviews and strategies.
• Analyse usage and enhance user experience.

Skills

Account management experience

Strong communication skills

Relationship-building

Problem-solving

Proactive ownership in projects

Job description

Are you a mid-level candidate looking to work on a whole range of sectors? Then you could be the perfect fit for this agency in this Account Manager role!

JOB TITLE: Account Manager (Research - SaaS)
SALARY: £45k - £55k DOE plus commission
LOCATION: London (3 days in the office)

THE COMPANY

This research company delivers real-time data and insights to clients across industries, enabling faster, informed decisions. It streamlines access to critical information, supporting effective business strategies and competitiveness. With reach to millions of consumers, it provides deep market and consumer insights that drive growth.

They are now looking to hire an Account Manager into their team to work with their clients with their research:

KEY DUTIES

• Onboard, train, and support customers, ensuring correct setup, strong relationships, and ongoing effective technical assistance delivery.
• Drive retention, renewal, and account growth through ongoing reviews, plans, upsell opportunities, and churn reduction.
• Analyse usage, champion needs, and improve experience through enhancements while educating users effectively on features.

SKILLS & EXPERIENCE

• Proven account management experience with strong communication, social skills, and relationship-building to drive customer loyalty.
• Passionate about technology, problem-solving, and helping users adopt SaaS platforms effectively to achieve successful outcomes.
• Self-motivated, proactive, and comfortable taking ownership in fast-paced environments, managing exciting projects from day one.

Interested in this Account Manager role? Apply now and let's have a chat!

We Are Aspire Ltd are a Disability Confident Commited employer