Account Manager - Public Sector Client - Cleaning

bidvestnoonan; Belfast; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading cleaning services provider is looking for an experienced Account Manager in Northern Ireland to oversee cleaning operations for a public sector contract. The role involves managing multi-site teams, maintaining compliance, and fostering client relationships. Candidates should have a strong background in cleaning operations and a Full UK Driving Licence. The position requires excellent communication skills, a results-driven approach, and the ability to lead teams effectively.

Qualifications

• Strong background in professional cleaning or soft FM at supervisory or management level.
• Full UK Driving Licence and flexibility to travel across Northern Ireland.
• Proven ability to lead teams and manage performance effectively.
• Comprehensive understanding of health and safety in cleaning environments.
• Experience within public sector cleaning contracts.

Responsibilities

• Oversee daily cleaning operations across multi-site locations.
• Lead, coach, and support cleaning teams including supervisors.
• Undertake regular site audits for compliance and delivery excellence.
• Maintain strong client relationships through planned meetings.
• Drive service improvements and respond to operational challenges.

Skills

Professional cleaning background

Excellent communication skills

Customer service skills

Relationship-building skills

Organizational skills

Self-motivated

Results-focused

Commercial awareness

IT skills including Microsoft Office

Job description

Account Manager - Public Sector Client - Cleaning

About The Role

Job Title: Account Manager – Cleaning Services

Location: Northern Ireland (multi-site travel required)

Hours: Monday to Friday (with occasional evenings/weekends as required)

About the Role

We are looking for an experienced Cleaning Account Manager to support the delivery of a prestigious public sector contract across multiple sites throughout Northern Ireland. Reporting directly to the Head of Operations, you will play a crucial role in maintaining high-quality cleaning services, ensuring compliance, and strengthening the client partnership.

This is a highly mobile position — a strong background in cleaning operations and a willingness to travel regularly are essential.

Key Responsibilities

• Oversee daily cleaning operations across multi-site locations
• Lead, coach, and support cleaning teams including supervisors
• Undertake regular site audits to ensure delivery excellence and H&S compliance
• Maintain strong client relationships through planned meetings and service reviews
• Manage staffing allocation, performance, scheduling, and absence cover
• Support budget control and contract performance reporting to the Head of Operations
• Drive service improvements and respond proactively to operational challenges
• Ensure COSHH, risk assessments, and safety standards are fully adhered to
• Assist with mobilisation and continuous development of the contract

Required Skills & Experience

• Strong background in professional cleaning / soft FM at supervisory or management level
• Full UK Driving Licence and flexibility to travel across Northern Ireland
• Excellent communication, customer service, and relationship-building skills
• Proven ability to lead teams and manage performance effectively
• Highly organised, self-motivated, and results-focused
• Comprehensive understanding of H&S within cleaning environments
• Experience within public sector cleaning contracts
• Strong commercial awareness and confidence working to KPIs
• Good IT skills including Microsoft Office and reporting systems

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.