Account Manager - Market-Leading Safety Tech

Boston Consulting Group; City of Westminster; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading consulting firm in the UK is looking for a B2B Account Manager to handle a portfolio of retail accounts. This role involves strategic planning, senior-level engagement, and ensuring customer success. The ideal candidate will have at least 5 years of experience in account management, particularly in complex solution sales. The position offers a competitive salary of £60,000 - £70,000 with additional OTE and benefits, including hybrid working arrangements and private medical insurance.

Benefits

Private medical insurance

Birthday off

Holiday purchase scheme

Early finish Fridays

Employee Assistance Programme

Pension

Qualifications

• Minimum 5 years of B2B account management experience.
• Experience managing multi-stakeholder environments.
• Proven track record of results and career progression.

Responsibilities

• Act as the single contact for a portfolio of 20 retail accounts.
• Run quarterly business reviews independently.
• Secure contract renewals and maintain business continuity.

Skills

B2B account management

Complex solution sales

Account mapping

Strategic planning

Senior-level communication

Sales/account management

CRM proficiency (Salesforce)

Job description

Responsibilities

• Act as the single point of contact for a portfolio of 20 retail accounts.
• Develop and execute strategic account plans with clear stakeholder mapping.
• Run quarterly business reviews independently with senior stakeholders.
• Drive expansion through cross‑site roll‑outs, opening new departments and managing hardware refresh cycles.
• Secure contract renewals and maintain long‑term business continuity.
• Partner with Technical Account Managers and Support to ensure customer success.
• Maintain accurate CRM forecasting and provide market intelligence.
• Make customer site visits 2–3 times per month across the UK.

Qualifications

• Minimum 5 years of B2B account management experience.
• Complex solution sales background (not purely transactional).
• Strong fundamentals in account mapping, QBRs and strategic planning.
• Experience managing multi‑stakeholder environments across technical and operational functions.
• Energy and presence for senior‑level conversations.
• Proven track record of results and career progression.
• Pure sales/account management background.
• UK travel (2–3 visits per month) and availability for office 1–2 days per week.

Desirable

• Retail sector experience or understanding.
• SaaS or subscription revenue model background.
• Security or safety solutions experience.
• CRM proficiency (Salesforce).
• Structured sales methodology exposure (MEDDPICC, etc.).

Compensation & Benefits

• £60,000 – £70,000 base salary.
• £20,000 OTE (uncapped beyond target).
• Private medical insurance.
• Birthday off (paid).
• Holiday purchase scheme (up to 5 extra days).
• Early finish Fridays (aim for 2 pm).
• Hybrid working – office 1–2 days per week + UK customer visits.
• Employee Assistance Programme (24/7 support).
• Pension.

About the Company

Market‑leading body‑worn video technology company with a police‑force pedigree now scaling across UK retail. Major household name clients include supermarkets, high‑street retailers and hospitality venues. The retail division is our largest revenue driver with annual revenues of £7.5 million and a portfolio of 20 accounts that offer significant untapped expansion potential.