Account Manager - Insurer/Broker Relationships

National African-American Insurance Association (NAAIA); Broadland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking an Account Manager to join their Marsh Portfolio Solutions team. This hybrid role, based in Norwich, Birmingham, or London, involves managing relationships with brokers and insurers, providing training on processes, and ensuring compliance with risk frameworks. Candidates should have insurance experience, excellent communication skills, and the ability to work under pressure. Join a vibrant culture that supports professional development and innovative solutions.

Benefits

Professional development opportunities

Supportive leaders

Vibrant and inclusive culture

Qualifications

• Previous insurance experience.
• Ability to build relationships internally with peers within other departments is essential.
• Excellent communication and interpersonal skills.
• Highly organised and methodical in approach.
• Ability to work under pressure, often to tight deadlines.
• Detail focused.

Responsibilities

• Manage relationships with insurers and brokers.
• Serve as the first point of contact for communications.
• Track and achieve all KPIs and SLAs.
• Provide training on processes.

Job description

We are seeking a talented individual to join our Marsh Portfolio Solutions team at Marsh. This role can be based in either the Norwich, Birmingham or London office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Marsh Portfolio Solutions (MPS) is a dynamic client-centric practice within Marsh UK that places and manages a range of innovative portfolio placement solutions on behalf of Marsh business practices. MPS comprises of 120 dedicated professionals who provide a range of intermediary services to insurer clients including sophisticated management information and innovative placement structures.

We are seeking an Account Manager to join MPS in a role that will take you in a different direction in comparison to a more "traditional" broking role in insurance. Working alongside the Fast Track Delegated Authority Underwriting team, you will be responsible for managing the relationships with the Insurers, working with UK and global business practices as well as the Mumbai Fast Track team.

What can you expect?

• Placement of Fast Track eligible risks.
• Day to day management of the relationships with the brokers and facility insurers, and the Mumbai Fast Track team.
• To execute the due diligence and external audit processes for delegated authority relationships, ensuring adherence to risk and compliance frameworks
• Tracking and achieving all KPl's and SLA's for the contractual obligations

We will rely on you to:

• Serve as the first point of contact for day-to-day communications with brokers and designated clients (facility insurers), follows up on correspondence.
• Work to strengthen and grow account relationships between MPS and the insurers.
• Provide training on processes and the DUA for Marsh broker colleagues
• Address escalated issues and concerns in a timely and effective manner, helps manage expectations, mitigate relationship risks and applies judgment as to when to elevate major issues to senior level colleagues ensuring compliance.
• Develop strong relationships with professional internal and external counterparts.
• Develop an understanding of client businesses by conducting research, may provide research on industry or other analysis.
• Support colleagues by managing day-to-day aspects for designated accounts.
• Mitigate account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to elevate to senior level colleagues.
• Strong placement and process discipline - ensuring end to end tasks are completed in a timely manner.

What you need to have:

• Previous insurance experience
• Ability to build relationships internally with peers within other departments is essential
• Excellent communication and interpersonal skills
• Highly organised and methodical in approach
• Ability to work under pressure, often to tight deadlines
• Detail focused

What makes you stand out:

• Interest in Underwriting/Broking as a subject or as a previous track record ideally
• Interest in London market as a subject or as a previous track record ideally
• Good Excel and communication skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.