Account Manager (Fully Remote)

Crestwave Solutions; Bristol; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global digital transformation leader in Bristol is seeking a Key Account Manager to enhance strategic client relationships. This role requires a deep understanding of AEC and manufacturing industries, managing key accounts, and excellent communication skills. A car allowance is included for travel to client sites. The ideal candidate will drive customer satisfaction and identify upselling opportunities within the Autodesk ecosystem.

Benefits

Car allowance

Qualifications

• Deep understanding of AEC and manufacturing industries.
• Strong experience managing key accounts.
• Knowledge of the Autodesk ecosystem.

Responsibilities

• Manage relationships with existing strategic accounts.
• Drive customer satisfaction through engagement.
• Identify opportunities for upselling and cross-selling.

Skills

Relationship-building

Strategic thinking

Analytical mindset

Communication skills

CRM proficiency

Tools

NetSuite CRM

Job description

Overview

Our client, a well-established global leader specialising in digital transformation for the construction and manufacturing sectors, is seeking a Key Account Manager to strengthen and grow strategic client relationships. As a leading global service and solutions provider, particularly within the Autodesk ecosystem, our client empowers organisations to digitise operations, improve efficiencies, and future-proof their businesses. Traveling to client sites will be required for this role (7k car allowance).

Responsibilities

• Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries
• Understand clients' goals, challenges, and business environments to proactively propose relevant solutions
• Drive retention and customer satisfaction through regular engagement and value-driven conversations
• Promote adoption of software solutions and ensure successful implementation and utilisation
• Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services
• Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives
• Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately
• Monitor market trends and customer feedback to inform account planning and strategy

Requirements

• Deep understanding of the industries that Autodesk serves: AEC (Building design, construction management and infrastructure); manufacturing (Product development, prototyping and production workflows)
• Strong experience managing key accounts and developing long-term client partnerships
• Knowledge of the Autodesk ecosystem or similar digitalisation platforms
• Ability to translate complex technical features into compelling business benefits
• Strong strategic thinking and analytical mindset, capable of developing and executing account plans
• Excellent relationship-building, verbal, and written communication skills
• Proficiency in CRM systems and sales analytics tools
• Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities