Account Manager

Mansell Recruitment Group; Windsor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking an Account Manager to support key customers in a manufacturing setting. Responsibilities include managing day-to-day communications, overseeing production scheduling, and driving customer satisfaction. Ideal candidates will have proven experience in account management and strong communication skills. Attractive benefits include competitive salary, 22 days holiday, and a company pension.

Benefits

Competitive salary

37-hour work week

22 days holiday + additional long-service days

Company pension

Free parking

Modern facilities

Qualifications

• Proven experience managing customer accounts within a manufacturing environment.
• Strong communication, negotiation and relationship-building skills.
• Commercially astute with understanding of revenue and margin impact.
• Confident using MRP systems and handling complex data.
• Able to thrive in a fast-paced manufacturing setting.
• Full UK driving licence and willingness to travel.

Responsibilities

• Act as the main point of contact for allocated customers.
• Manage orders from placement through to delivery.
• Handle purchase orders and support material planning.
• Prepare and attend Quarterly Business Reviews (QBRs).
• Monitor commercial performance and present KPIs.
• Support negotiations for new business.

Skills

Customer account management

Communication skills

Negotiation skills

Relationship-building skills

MRP systems proficiency

Job description

Account Manager

As an Account Manager, you'll join a collaborative commercial team supporting the factory. You'll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth.

This is a customer-facing, factory-based role where you'll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Key Responsibilities

• Act as the main point of contact for allocated customers, ensuring their needs are met.
• Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.
• Handle purchase orders and support material planning with buyers.
• Prepare and attend Quarterly Business Reviews (QBRs).
• Monitor commercial performance and present KPIs to the senior team.
• Support negotiations for new business and continuous improvement projects.
• Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

• Proven experience managing customer accounts within a manufacturing environment (electronics preferred).
• Strong communication, negotiation and relationship-building skills.
• Commercially astute, with understanding of revenue and margin impact.
• Confident using MRP systems and handling complex data with accuracy.
• Able to thrive in a fast-paced, hands‑on manufacturing setting.
• Full UK driving licence and willingness to travel (mostly UK-based).

What's on Offer

• Competitive salary (dependent on skills and experience)
• 37-hour working week (Mon‑Thurs 08:00-16:30, Fri 08:00-13:30)
• 22 days holiday + Bank Holidays + up to 3 additional long-service days
• Company pension
• Free parking, modern facilities, and complimentary refreshments