Account Manager

Pertemps Specialist Talent Solutions; Tyseley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an Account Manager to support administration and campaign coordination for client accounts in Birmingham. The ideal candidate will have knowledge of UK and international postal services, experience with Salesforce and Tharstern MIS, and proficiency in Microsoft Office. This role involves being a key point of contact for clients, ensuring proactive communication, and enhancing the client experience throughout the service process.

Qualifications

• Desirable knowledge of UK & international postal services.
• Experience with Salesforce and Tharstern MIS is a plus but training will be provided.
• Proficiency in Microsoft Office applications is preferred.

Responsibilities

• Support administration and campaign coordination for client account management.
• Act as a point of contact for team clients, providing updates proactively.
• Raise invoices within 48 hours of dispatch.

Skills

Knowledge of UK & International postal services

Experience of Salesforce

Experience of Tharstern MIS

Microsoft Office (Excel, Outlook, Teams & Word)

Job description

Position Summary

Title: Account Manager

Salary: £30,000‑35,000

Contract Type: Permanent

Location: Birmingham

About the Company

My client is a well‑established and growing organisation operating within the mail and print services sector. Following significant investment in modern plant, technology, and systems, the business is experiencing an exciting period of expansion. Known for delivering high‑quality, reliable solutions and exceptional client service, the company works with a diverse portfolio of clients across multiple industries.

Responsibilities

• Support your team with all of the administration & campaign coordination associated with Client Account Management, including, but not limited to, quoting clients, booking jobs on our Tharstern MIS system, dealing with lots of daily queries, keeping Salesforce & Tharstern accurate and any other ad‑hoc duties required by your team.
• You are a point of contact for your Team’s Clients and are expected to be pro‑active in your approach to keeping clients updated, as jobs go through the factory and are dispatched.
• Raise invoices with 48 hours of mailing dispatch.
• Use your own initiative to enhance our clients’ experience.
• Seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying‑in costs.
• Create samples packs for potential clients.
• Maintain and develop your own knowledge within the mail & post industry to support your own progression.
• Take a proactive approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the business’s performance overall.

Skills Required

• Knowledge of UK & International postal services is desirable.
• Experience of Salesforce & Tharstern MIS is desirable but training will be given.
• Microsoft Office (Excel, Outlook, Teams & Word) is desirable.