Account Manager

Devonshire; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading client services firm in Sheffield seeks an experienced Account Manager to be the primary contact for customers. This hybrid role involves providing exceptional customer service, managing projects, and leading account development activities. The ideal candidate will have a strong background in account management or customer service and hold excellent communication skills. Join a high-performing team and contribute to client success while working three days in the office and two days from home.

Qualifications

• Proven experience in account management or customer service.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Support sales team and help grow client accounts.
• Deliver excellent customer service and manage relationships.
• Lead customer projects and collaborate with stakeholders.

Skills

Customer service excellence

Project management

Communication

Relationship management

Job description

Job Description

Job Overview

An exciting opportunity has become available to join our high performing Client Services team as an Account Manager, being the primary point of contact for our new and existing customers here at Paragon.

Reporting into the Senior Account Manager, the purpose of this role will be to provide excellent customer service, account development, project management, communication and coordination. Managing customer enquiries and projects from initial request through to completion and ensuring expectations are met and exceeded.

Hours : Monday to Friday 9 : 00am - 5 : 30pm

Hybrid : 3 days in office, 2 days working from home per week

Key Responsibilities

• Supporting the sales team, grow and develop clients and assisting in scheduled account reviews
• Ensure excellent customer service is delivered at all times and own the day to day customer relationship
• Be the primary point of contact for the customer and work alongside the Account Director and other key stakeholders where required
• Contribute to and attend customer review meetings
• Lead and / or assist customer projects working with all relevant internal and external teams

Have an understanding of the wider group offering to identify opportunities to cross sell ne...